Perhaps you're already emailing to Yamiya him/herself. There is no supervisor because you're already "talking" to the MD. You didn't get a reply that plainly said "sorry, there is no supervisor. I'm the MD", because that will just make you so pissed off, you will immediately go somewhere else. So the person just tried to steer you around that question.

Look at the contact page, with the 3 warnings in red no less. Looks a bit rude to me. They want to reduce the amount of customer contacts to a minimum. No phone number displayed. "Don't come to our place". "These questions will be sent to the trash". By getting rid of all these "time wasting" stuff, they can reduce staff head count (perhaps to 1?), concentrate on the things that make money (like increasing the number of products on the website, marketing and promotions, etc).

If you bought something, and they sent you the wrong thing or it is faulty, could you even contact them any other way besides using the web form and email? What if they started ignoring you? I am about to start a web store myself. I've heard stories from friends about the difficulty of attracting customers. I am curious. May I ask how you came to know of yamiya, and what convinced you to decide to give them your money? There's a lot of talk these days about scams, fakes, faulty goods, delays, etc, and many customers are wary. New merchants find it hard to get noticed and trusted.

And BTW, you couldn't have ordered RM3400 of things from them. Their payment page said they're accepting orders through Paypal. And there is a MAXIMUM limit of RM2000 per order. This is a well known Paypal limitation. The customer have to verify their credit card to get over the limit. This is the reason many online merchants do not use paypal. Yamiya will probably not take the trouble to walk you through the process of how to get your credit card verified with paypal.

This post has been edited by dkk: Jul 23 2014, 08:06 AM