I just did mine with Etiqa online. Insured for 86k.

Im having the situation as yours. I complained when send my car for service and they said to come another time since it will take 2 to 3 days.
they have to dismantle the seat and check.  . yet to fix appointment with them.

So,this is a common problem la. When going through those annoying yellow lines or terrible roads(which is many), mine vibrates and the sound is very irritating. Just had my ride for 2 months. Another thing, the passenger seat beside the driver kinda goyang, said the missus. She said when going over speed bumps, she can feel the seat moving. Poor workmanship? was expecting better but will go to SC later to get these rectified.