Me three, I live and work in KL Sentral and I have Time fibre at home and at the work place. The connectivity to Europe has been terrible the last few weeks.

Did someone cut a cable, or did Time Dot Com not pay their backbone fees?

I would provide a trace route, but it seems to be blocked from the office firewall. I have tried both UDP and TCP.

I will try to post my trace route from home later.

Yeah Time's bandwidth outside of Malaysia disappears just as quickly as 1MDB funds

Well credit, where credit due, I see improvement from my office :



Hopefully this continues

Indeed, at home I'm still getting 0.1 when connecting to Amsterdam. If they do no fix this, there is no chance in hell I will get Time for our new office.

The fact that the Time bandwidth is different to my Time connection at home can imply they are traffic shaping. Seems like Time is going cheap on it's international bandwidth, while having customers pay premium prices!

Agreed, and the customer service is shit and dishonest. They contacted me to tell me my bandwidth to Europe should have improved, and yet when I tested again I saw no improvement and sent the results back to customer service. More than a week later and nothing heard back. Surprise surprise, Malaysian customer service at it's best

I am convinced that Time has cut costs on their backbone connections and are doing their best to fool everyone to thinking it is business as usual. Why else is it that when you call customer service they say there is no problem where as here we have agents(paid reps of Time) telling us there are ongoing "issues", with the standard response of send me your trace and ping. Surely they would have had collected enough data by now to fix the issue, if there really is an issue.

When I speak to my MDeC account manager next, I will ask him why ISP's in Malaysia can not provide reliable internet bandwidth to Europe.

Hi "Bro",

How about you give us an update on what Time network engineers are actually working on at the movement and a detailed explanation of their current "problem".

Thanks.

So how can I provide the CASE ID when they do not provide it. TIME DOT COM help desk is more slippery and dishonest than Najib!!!

Below 1 Mbps from the office today:

No Wifi, Wifi is for n00bs. I'm using an Ethernet connection.

Something is fishy with the result as sub 200ms latency between KL and Amsterdam is no possible unless you have MPLS or similar in place. I reroute RDP traffic via proxies in AWS SG and Frankfurt and best I get is around 250ms.

149.129

Again I don't believe the latency posted above is legit.

Some other in Amsterdam:









Results vary depending on which server yes, but the only known ISP in the list is KPN, the largest telecommunications company in the Netherlands.

I would avoid time until they fix these issues with their vendors. I would wait at least 6 weeks to see if Time fixes the issue, otherwise look at the other options...TM or Maxis?

This post has been edited by fubar843: Oct 24 2015, 02:17 PM

Today's connection to Europe:



Our IP: 211.25.xxx.xxx

Hardware issue?? Do you take me for a fool or something? How much is Time paying you to cover up their issues?

How much did you get paid to say that?

Connection to Europe still sucks from the office and home. Skype video call quality is still bad, meaning the connection can not sustain bandwidth >= 1Mbps between here and Europe.

How about TIME Fibre Business basic? The cost difference between the two seems silly.

Also I can't get above 100Mbps on mine, and I should be on 300Mbps from today's email.

i too have Asus AC68u

Thank you mr double post, yes cat 5 connected connected to the router. It seems it's router related:

http://www.dslreports.com/forum/r29687627-...RT-AC66R-router

but I will keep digging