hi everyone i have recently applied for the personal banker position in OCBC and gone thru the first interview last week and there will be a 2nd interview coming this week. Anyone here have experience with personal banking before?I would like understand about the sales target for a starter in the position? issit a very tough job if i am not familiar with sales? would like to hear from you all soon....thank you very much!! your advice is much appreciated

Private banker or just normal PSC (where you serve at counter)?

In OCBC, PSC and Private banker management is not the same with normal teller staff

This post has been edited by taitianhin: May 27 2014, 05:25 PM

personal financial consultant/personal banker.... job scope is to provide financial advisory and promote, cross sell a variety range of financial products and services

This post has been edited by chinps: May 27 2014, 06:02 PM

Oh...sorry is called pfc, u will be the one seat on front table...or the one press the ticketing.
U will learn a lot on banking product. 3 months upfront training will be given

Do u know anything about sales target?

not really.....
but i know u will have a few product to jaga
Personal loan, Credit card n FD....
I donno the amount

Try to learn more, and move to other department for career advancement la... There is always Internal Job Posting(IJP) for you to apply.

ok, noted, thanks for ur info

i heard personal banker turnover rate is very high due to high target and stress faced? i recently got an offer from a similar bank too... dilemma!

high becoz of the natural of the job, will you be studying foundation in uni forever?

PFC is similar to tht

sorry but what does that mean....... sorry i'm really dumb when it comes to relevancy

Sorry boss...
PFC, Teller and Associate post are entry level posts in OCBC bank.
Eventually you will need to move to other higher post, hence the turn overall is expected to be high...

This post has been edited by taitianhin: May 28 2014, 04:06 PM

He simply means the turnover is high due to the nature of the job. PFC's (or most front end consumer facing jobs) are usually open to new graduates, thus the high turnover could be due to the stress that comes with the job that you have never really faced before in uni time or the fact that many of them resigned because it is not their calling.

i previously worked in banking line. Knew a lot of friends in banking line too.

OCBC is known to offer higher basic salary, but for PFC u cant really earn a lot from the comm compare to the direct sales team.
Sales target? Yes bank's target is known to be high and will only get higher and higher and endless every month. But also their comm is high too (if you can hit)

PFC has to learn the knowledge of EVERY products, and all include in your KPIs, you hardly focus and hit every segment alone. in order to hit target and get the comm, you'll need to learn to get along with other specialist bankers( P.loan dept, Mortgage, CC), learn to cross sell pass case to benefit each other

bankers social a lot? yea its good to know other bank's banker, cz you'll get customer referrals from them, its good for long term career

good luck to get into banking environment you'll fit it

This post has been edited by maiyskitty: May 28 2014, 10:08 PM

tq so much for ur useful advice...

Are u a fresh grad or experience sales line banker?

If u r a fresh grad...tough luck...many of my colleague from customer service that change department to fe, personal banker...resign within months....cannot hit target....unless u r in sales line past couple of years n u have good networking between bankers....if not very tough to survive....I'm a 6 years MBB sales banker here...

fresher...may i know that is it a indoor sales job (customer approaching) or else? and a personal banker need to work overtime a lot?

This post has been edited by chinps: May 29 2014, 01:51 PM

your annual bonus must be very good

sales not really about overtime sis. If you meet your target or within close range of your target your boss will close 1 eye to anything you do either the way you work, going home early, taking many off day...its feels like heaven if you are the consistent top performer...heck my ex colleague is such top performer in MBB telesales he just need to make calls barely 30 minutes per day and the rest he loiter around our office building, smoking or just sleep at our pantry sofa rest of the office hours.

The opposite is true as well if u are not able to reach/behind schedule of ur daily, weekly or monthly sales target.... you will be forced to stay back almost daily....ot on weekends....your off day, productivity will be scrutinized...the top management will try to find fault why u didnt perform..

Not to discourage you from this field....but dont be average in sales....be the best...the top 5% or top 10%..thats where the recognition and big bucks is...if you cant make it better change career fast....if not your career growth can get screwed badly...

Hi, I see you are very familiar about these things so I'd like to ask you few questions if you don't mind..

I'd like to know what PBA does.. personal Banking Associate.
What's Find supermart? How does it work? And Unit Trust? Structured deposits..? I'm not very familar about this these.. Could u explain it in your way please

Personal banking= consumer banking

Consumer banking= sell normal customer product like credt card, personal loan, home loan, overdraft loan, insurance, etc

Associate= Outsource 3rd party/subsidiary of the company with less benefit

This one could be a good or bad thing. Some outsource company being paid highly. Some outsource company take a big cut and pay you less of what you deserve

Unit trust is very easy, i think u google also can know what it is...

Structured deposit is a hybrid between fixed deposit, currency exchange, stock market, unit trust....my personal pov i dont trust structure deposit 😅 Always failed to deliver