If you face such issue, is better and faster for customer to call the relevant appliances service centre. Is actually wasting time calling TBM and explaining to them your problem as they will also have to call service centre to relay the info.

Your first call to any service centre is they need your personal info, location, contact, model, date of purchase and fault reporting ... you will only the fault and sometimes certain fault can be solve over the phone. Then they will schedule an appointment date which you will only know when you are available and not TBM !

The above procedure is the same when you buy from any electrical appliances co. Maybe they didnt explain the proper procedure or were you expecting something beyong their duty.

This post has been edited by mini orchard: Oct 13 2020, 02:08 PM

actually if customers buy stuff from me, i help them to report to suppliers (more convenient for customers).

I usually ask customers to whatsapp me
1) video to explain the issue
2) receipt
3) warranty card if possible

then i foward whatsapp to my suppliers salesperson, simple. Rather then call customer service and explaining the problem on the phone, whatsapp a video is the most efficient way

Well, you are a good reseller. Is no harm going the extra mile to make your customers happy.

This post has been edited by mini orchard: Oct 14 2020, 10:47 AM

Bad after sales from TBC... claimed warranty for Oled tV, replacement was not explained properly. Ended up changing my tv to oled entry model. Because of the money claimed was insufficient and previous Oled model obsolete.

Should have explained that the tv will be downgraded earlier for the warranty or top up money to purchase the same type of model. Now, im not happy with the TV which i received😓😤

for major appliances, it is always harvey for me due to the extended warranty and i know some brands do offer the same but the end-delivery when things fakap is the one that makes all the difference.

I have claimed back one fridge and one washing machine in replacement and another tv that was paid back in value due to model replaced i was not happy with so i might have to pay slightly premium but for long-span item it is worth it for me

For me SenQ / SenHeng. last time purchase 5.5K worth of fridge and got tons of coins which I can redeem any item below rm100 for free and repeat that for 10x.