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 Keep getting SMS from Celcom that deduct money, RM1-RM1.50 for each SMS

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TSevilcold
post May 17 2014, 05:12 PM, updated 12y ago

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Hello forumers.

I am here on behalf of my friend that keep getting SMS from a variety of numbers usually in the form of MMS that keep deducting money, sometimes RM1, other times RM1.50. And it keep happening 3-4 times a month. She did try sending the STOPMMS or STOP ALL to each number. That particular number did stop sending, however other new numbers emerge and do the same money robbing. Also tried to call Celcom Center, they will stop that one particular number, and the next day new number will do the shit again. Is there a way to stop all the number? To change to new number will be quite a work since that number is used in all official works, need to do the run around and all. So she would like to try if there is a way to stop the sms flow.

Her model is Sony Ericsson W980. And here is the list of number that is still stealing her money:

39332
22022
33028
33992
39966
39986

Hope there will be a solution since losing 40% of your credit every time you top-up is really nerve wrecking. sweat.gif
KoChun
post May 17 2014, 05:16 PM

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Joined: Feb 2014
Call Celcom.
Bar those numbers.
File complaint for refund.
Then use the complaint number, file with MCMC.
Screen
post May 17 2014, 08:46 PM

.
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Joined: Oct 2011
Perhaps switch to a new number? Or let the credit run dry first, make the numbers starve laugh.gif
pcbase
post May 18 2014, 07:49 AM

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From: Batu Pahat


register celcom online service, then reportt to celcom using support form.
easy way just mnp to another telco.


prasys
post May 19 2014, 04:32 PM

Heros Never Die
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From: Kuala Lumpur
Its prepaid , just let the credit run dry. Port out to another telco
SeNnDoh-7
post May 19 2014, 08:47 PM

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From: Boleh-Land


i've been experience this before..whenever i topup rm10, it can only lasts for a few days although i didnt make many call/sms..
at first i didnt bother with it since im not tracking how many call/sms i did but after a few topups, it comes to my attention that something unusual is happening..but the thing is i didnt receive any sms that could indicate what is sucking my credit..thats even worst

after i realizing that, i goes to celcom branch near klcc, and asked them why and so on..the exec said i've 3 subscriptions..damn..i'm really2 sure i didnt subscribe to any of this sms..

i did ask the exec, and she replied 'owh perhaps u accidentally subscribe to the content'..mang the way she replied and her face shows that this is something usual and she ready to spit out the answer to tackle customer questions..

so i managed to stop all subscriptions by sending stop all message and since then i've no weird sms sucking my credits..but how did they manage to subscribe me without my concern..thats something to ponder..
jason08
post Nov 23 2015, 08:08 AM

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QUOTE(SeNnDoh-7 @ May 19 2014, 08:47 PM)
i've been experience this before..whenever i topup rm10, it can only lasts for a few days although i didnt make many call/sms..
at first i didnt bother with it since im not tracking how many call/sms i did but after a few topups, it comes to my attention that something unusual is happening..but the thing is i didnt receive any sms that could indicate what is sucking my credit..thats even worst

after i realizing that, i goes to celcom branch near klcc, and asked them why and so on..the exec said i've 3 subscriptions..damn..i'm really2 sure i didnt subscribe to any of this sms..

i did ask the exec, and she replied 'owh perhaps u accidentally subscribe to the content'..mang the way she replied and her face shows that this is something usual and she ready to spit out the answer to tackle customer questions..

so i managed to stop all subscriptions by sending stop all message and since then i've no weird sms sucking my credits..but how did they manage to subscribe me without my concern..thats something to ponder..
*
Just wondering bro, how u managed to stop those unwanted spam messages subscriptions? I would like to give a try too
Belphegor
post Nov 25 2015, 09:33 AM

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Joined: Aug 2007
From: PJ | Tokyo


Go to Celcom online help support and question them. I did that and they cancel out all the subscriptions for me except the subscriptions for data notifications and some other subscriptions I asked for.

Taruk them kao kao and they will cancel all the unwanted subscriptions. Complained once and I have not receive any from unwanted SMS since. wink.gif

 

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