Same here, have been a hard time dealing with him to get a Inspira, since it is having a big discount and other dealer/branch said they have no stock but ozlee say they have, the "manager" (not SA) told me since is a hot promo, then ask me to act fast, prepare all document for him to process loan and Rm1000 booking fee (as he mention the car is "not cheap", need extra to lock down the booking). I didn't have experience of buying a new car before this, so I just taught of if he really can help me to get a car, and I should also make all the stuff to simplify his work and get the thing done faster.

After 2-3 day passed, loan all approved, then he told me to wait, he will need to submit into system and wait for car allocation since it is so 'demanding', then wait wait wait and wait for 2 weeks, then say next week, wait next week say few days more, few days more say b4 cny sure can get for me, then after cny say wait until wat wat date... in such a long time of waiting, I have no any chassis number which he can proof that a car is allocated, and I have to called him every 2-3 days, sms, whatsapp, yeah... overall 1-2 months time.

And then I tell him, I want to cancel the booking, he ask me to draft a letter pulak, ok still fine for me to write a letter, then email to him, then even paying back my booking fee also i need to chase him like hell, wait for 2 weeks then he paying me back 1st Rm500 then wait another 2-3 weeks for the final 500... all these hassle gone thru for 2-3 month and for nothing they can do and I get nothing but wasting my time and money.

yes it is...
Just a warning to all future potential buyer, don't ever buy car (even the best/easiest selling Saga) from this dealer... or else you will be in a hard time and run in to all problem which you don't need to.

yeah.. for me at least I'm getting back all my money.. but really a bad experience to going thru all these.. tot you are happy to get a new car soon, but then you got bunch of problem from them and yet it need to drag for such a long time, and imagine if a person who is actually to get the car urgently? hampeh...

Actually the time I wanted to get a new car is because of the rebate is good, I'm actually not in the rush to get the car, I'm actually thinking to get a new car to replace my old car 1 day soon but since my old car is still "ok" to drive, so I just want to get a new car with good discount only.

[ok... here goes a bit long for my buying car journey story]

After that, I have look for few other branch/dealer, meet another SA also problematic, the rebate mentioned in his Ads in Carlist.my was not telling me honestly, so i say i don't want, that was a 2.0P variant but that time i was looking for 2.0E, so.. I asked him again do they have stock for 2.0E, then he say the same thing, "they have".. so I taught this time is a "branch" which is much "trust-able", after done writing a VSO & paying booking of RM300 this time, then back to home during night time he message me say actually no more stock... .. This SA actually was thinking I "dont kira" about the rebate and just simply want me to lock down my booking, but as i said, I'm not rush... so, process the booking cancellation again

And then, till the 3rd time, beginning of this April actually, was just message back a dealer that I have visited/asked before, and he speak to me in direct conversation with a very good rebate, so went to meet him and the discount is better than I expected (I was scared actually to get conn again ), but... I just couldn't resist and give it a go again, and on the day itself there is a banker there, so my loan got approved in the next day, then all the process was going extremely well and fast, no hanky panky reason, the SA is serving me so professional and after a week+ collecting my car time, the car is shine and clean even until the engine bay area... I really appreciate and thankful to him, doing such a good job and this is the way to make Proton name themselves proud, and I honestly will recommend who ever want to buy Proton cars from him.

lolz.. dun be too negative, it really depend on the boss/management see if they are passion to run their business good or not, yeah but I do heard a lot of my surrounding friend they initially went to proton to look for car but end up with frustration because of the service attitude, then all switch to P2.. but no doubt, buying a P1 car needs a lot of patience ..

woww.. how you know so well what is ozlee doing and how much is their contribution... I remember ozlee got a person called vincent lolz, and you....

lolz... then really speechless