Hi, all Pro bros I'm newbie here I just own my Kuga 3 months back but 2 days ago I encounter one of the big problem with my windscreen.

For understanding if we drive our car on the road or highway if fly over foreign object like stone or others to cause windscreen crack or star is understandable and also reasonable which depend on sizes and the seriousness , but my car was park at the road side nearby Kenanga Whole sale city if all bros ever visit this place before you should know how rushing and pack of the traffic here and usually you are unable to drive fast and full gear around this area. 

But this incident just happened 2 days ago in the afternoon so unfortunately my car windscreen hit by (I guest la! because I never see by my own eyes.) a small stone and the stone hole is so small untill you wouldn't believe! but my windscreen crack line extend almost half of my windscreen size.

the following thing is to call my salesman and I send the situation with picture immediately to verify how come the windscreen is so flimsy and I toll him I'm not even drive my car on the road and no impact force by my car with the object! how come the windscreen can crack untill like this. he is so helpful he do arrange appointment for me to the service center for a detail verifying. But the answer from the service center is so unreliable and not persuasive.

The service center in-charge reply me said: Mr. this is normal la always got car hit by stone everywhere sometime cause by DBKL some time flying stone and this incident cause by third party object which is no warranty for your case.
and on the sport I ask him a few question:

1. I never drive my car after the morning breakfast and during whole afternoon I park car on the road side. if even hit by a stone it can not be crack untill like that!

2. the hole is so small and how come the crack line can be so terrible!

3. and I told him all screen within the car the most solid piece is the front windscreen because the screen is to designed to protect the passenger and the driver from sun light, from rain, from unknow foreign object like stone or others to kept us safe and now just hit by a fly stone and the hole is so small the windscreen can crack until like that?

4. and I ask him can it be the quality of the screen have some defect which we don't know?
and after every questions to him. he so sure for the windscreen have no problem and the only problem is hit by a small stone to cause the issue. from that moment I really don't understand how it can be? and as what I said earlier this is not persuasive at all.  At Kenanga area and the cracking scenario!!! if you said with a star on the windscreen I can't deny but not a big crack line about 1 meter long. 

so today I write this up to seek for help what should I do??? for this. for last I told him luckily I do tinted my car with 2 mil protector if not I will kena an accident by the screen crack and it can't even defense on the impact at all.

I believe not all Kuga like this but can it be because my car is 2013 year end car and the car was leak of maintenance and expose under the sunlight for too long at the waiting area until it over heat to cause the quality problem? or all Pro here can provide me some idea what should I do???

the solution from the service is to replace my mirror but my concern is if the mirror quality really got problem how much money do I need to standby to fix it every time kena stone? for all way long for 9 years loan????