different user uses different machine
the reason they suspended you is to avoid account hack
the info blizzard ask is the info from the account profile as created by the forumer

last time i bought, i need to fill out a form and photocopy ic from both party in order to exchange.

Never tell them you buy already used diablo account, character farming is illegal and they can ban you !!!

my EXP:

I wrote an online form, post to blizzard support team, mentioning that i ask someone to buy Diablo for me and he helped me to set up a battle.net account

blizzard told me the battle.net account has been active for several years (opps, i sweat a bit)
blizzard team doesn't offer direct help, instead they gave me a form, telling me that if i were to take an account from my guardian, i need to provide both our IC and send to them digitally
Of course that wasn't my case, but i took that as a HINT, using the excuse they provide and give them my full detail plus the original owner's
(although if really look into IC, i am 10 years older than my "Guardian", opps... sweat again)

the pdf form i fill was provided by blizzard.

and then.... they unlocked the account, and i quickly bind the account using my mobile authenticator.
i admit i am very lucky in this case, at that time Diablo 3 majority still stuck in Inferno Act 2.

This post has been edited by 9876789: Apr 10 2014, 07:38 PM

i need to fill in both the owner's and my infos.
i sent blizzard both our IC (photocopy of his and mine) snapped using my phone camera, and then send to blizzard through their website

I print out and fill in the form given by blizzard including his signature signed by my colleague,
and then, also take photo of the filled form, send to blizzard through their website.

well... it is a pity my method doesn't suit you.
good luck to you nevertheless.