That sucks!!!  Sony Malaysia screwed up for this PSVR launch.  If only you managed to record verbally or have written correspondence of the Sony Malaysia staff who said that.  They're taking the easy way out instead of trying to serve better.

To ease your anguish, if it's any consolation, the Demo Disc for R3/Asia nothing much ... I used R1 downloaded Demo Disc instead.
The cloth is just a normal fiber-free glass / spectacle cleaning cloth ... sure if it's free, then good lor; but there are better cleaning cloths out there.