Prince J

Hi there Illegear,

I've recently purchased your Illegear model U4 based on reading the specs on your website and recommendation of friend to give local made brand a chance.

Since receiving it, i have been doing testing on it to see how it performs as there were no available reviews for the ultrabook model U4 prior to this posting.

My biggest concern right now is the battery performance which is terrible.

Given constant browsing use test, 50% brightness and only WiFi switched on, and power options in balanced mode, i can hardly hit 2 hours of use before the ultrabook battery is drained. i did battery calibration, do 50% power cycle recharges multiple times. the result is still the same. This is really concerning because the prospect seems like in order to use the ultrabook, it looks like i have to carry the power adapter everywhere i go.

Thus, i have the following questions:



(1) Was i given the wrong battery for the notebook? This is because i noticed that the actual physical battery is rated for 32Wh but your website clearly indicates that it comes with a 44Wh battery.

physical battery:


actual website spec:


(2) Could the battery be defective or a used one that is causing this poor performance? This is because i noticed manufacturing date is Dec 2015 and a sticker mentioning Feb 2016 but i only received the ultrabook recently.

physical battery dates:


(3) Is there any BIOS updates or anything else to update to fix the battery power drain consumption? This is because i noticed that the last BIOS update is in Dec 2015 and there's no available current download driver links on your website.

(4) How did you get the 8 hours battery life as advertised on your website? I'm curious for this as I want to mimic the test scenarios to ensure that I can get as optimum a battery performance as advertised.

actual website 8 hours:


Thank you. Hope to hear to hear a reply soon as the holidays is around the corner which will also mean the 7 day one to one exchange on warranty deadline i have is coming up. I have yet to fully test out other features of the notebook to ensure that all other parts are working correctly still but this battery issue is my biggest concern for now.



All other attachment and materials for referencing:

Hi Illegear,

That is highly unsettling that you're telling me NOW that it is a typo. Can you imagine the feeling of customers buying a product based on the specification you advertised and then you send them something else that is without the advertised parts and then when they enquire you say to them sorry, it's a typo??

I based my purchase decision on your advertised information and the ultrabook is not cheap by itself and now you're saying sorry, it's a typo?

I already do another media test right now (50% brightness, WiFi off, bluetooth off) and again, as expected, i can't even hit 1hour 50minutes for h.264 media before the battery is down to 5%.

My order number is #189561. My question and big concern right now is that what if you arrange for a new battery for me and the results is the same? That i can't even achieve 4 hours, that is half of your advertised 8 hours. Can i then do a full refund? Cause i feel very cheated right now to find out that it is actually a 32Wh battery than 44Wh as advertised for the ultrabook.

Prince J
hi there,

can i come in tomorrow with all the items in their original condition for refund?

i understand what you mean about the typo but the 32Wh is really insufficient for my use case.

Thanks.

This post has been edited by ebackbone: Jul 8 2016, 04:07 PM

Thanks.