case 1

This is what i got after logged a complaint with KIA Global regarding the missing auto leveling module...

Dear valued Customer,
We appreciate your kind feedback and regret for the dissatisfaction caused to you by virtue of your complaint in relation to your Kia Cerato HID Xenon Headlamps with Auto Levelling device issue.

Based on our customer database updates, it is being confirmed that your Kia Cerato 2.0 model is a Completely-Knock-Down (CKD) production from Malaysia, registered on 19/12/2013 and not being equipped with Auto Levelling device for the HID head lamps. The function is only applicable for European market and not for Asian market.

However, we are unable to give any comments on the hard-copy brochure, official website and media coverage of the existence of the HID Xenon Headlamps with Auto Levelling device on your Kia Cerato distributed by our distributor, Naza Kia Malaysia Sdn Bhd as it is part of their Complete-Knock-Down (CKD) requirements and process to their domestic market. Our distributor reserves the right to discontinue or change the models, features, specifications, options, designs and prices of the products and some of the items herein are optional at extra cost due to the requirements and process.

Should you require an upgrade on your audio system, please feel free to contact Kia Careline at 1-800-888-542 (KIA) for further assistance.

case 2

Regarding the 2.0 auto leveling device issue. Naza Kia has reply

We apologize on the printed matter and please be informed the Auto Levelling Headlamp function is only applicable for EU market specification and is not developed for Malaysia market. All specifications and images of the vehicle in this booklet may vary from actual and are correct at the time of print. Naza Kia Malaysia reserves the right to amend the specifications in this booklet as when deemed necessary without prior notice.

Please do not hesitate to contact us at KIA CARELINE 1800888542 for further assistance.

Thank you.

Administrator Client Services & Support Department
Naza Kia Malaysia Sdn Bhd
Kia Careline Toll Free1800888542 Kiassist Toll Free 1-300-888-542
E csd@naza.com.my W www.kia.com F 603-2681 8368

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conclusion kia cerato 2.0 is CKD kena tipu pulak

should customer demand refund money from Naza coz CKD~_~ ??

This post has been edited by Gion: Mar 4 2014, 10:04 PM

u can check in google only available for 2.0 owners

nop I do not have money to buy my dream car

i am sharing here see how naza treat consumer like rubbish

except 1.6 is CKD not SBU

1st of all car dealer says 2.0 is CBU slow importing cars from korea but siapa tahu 2.0 is CKD lis ocated at naza manufacture. dont they think is cheating consumer using their own disclaimer and responsibility?

This post has been edited by Gion: Mar 5 2014, 01:41 PM