Funny I didn't come across this thread earlier.. must have missed it then.

I've been using Titan for over 3 years now....  and I would never recommend it to anyone else who wants a comfortable ride.

Since this was my first adjustable, I always thought it was like that (super hard and harsh) by default.
But actually I think the design is just bad....  I also lost count the numbers of time I went back and no matter how hard they try... it's always very bumpy and uncomfortable. Not to mention everytime you go there, need to camp there like the whole day... really waste of time.

The settings they do seems to be only good for few weeks at most... after that it seems to slowly deteriorate, becoming harsher and harsher... after a few months it feels like you don't have shocks anymore.

IMHO.. avoid Titan... go for other brands.