{Official HTC One And The Only One Thread V10}, HTC Zoe/Blink Feed/Boom Sound/Sense 6
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 Feb 18 2014, 05:08 PM
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#1
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Junior Member
532 posts Joined: Aug 2007   
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Anyone have feedback from BTS Brightstar warranty service?
Since SIS closed down already, i not dare to send in my phone for warranty. My issue: Got pink frame or dotted when taking pic under no light or low light. This phone send in to SIS for 4 times still got such problem sigh... |
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Feb 18 2014, 08:11 PM
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#2
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Junior Member
532 posts Joined: Aug 2007
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QUOTE(adriancs @ Feb 18 2014, 05:49 PM) Request for a replacement phone, otherwise file a Consumer Tribunal complaint against your original seller, and claim for full refund. Use your warranty claim receipts/documentation as evidence. The other alternative is to email the HTC executive team, and let the upper tier CS take care of it. Not sure how to do it, i tried file a report to Consumer Tribunal, but seems like no action taken. They didnt really call me after I write the report.Either way, you'll have to take more drastic, direct action. Either way has done good for many of us here.  Or I should direct shoot an email to the HTC executive team as you mention? |
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Feb 18 2014, 08:14 PM
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#3
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Junior Member
532 posts Joined: Aug 2007
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QUOTE(funglover @ Feb 18 2014, 05:31 PM) SIS closed down? do u mean the kelana jaya branch? Yea the SIS at kelana jaya. My last warranty i send over, they told that no accepting anymore warranty issue and told me head to BTS.  Make me damn angry and bising bising at there only they accept my final request. End up still have issue. |
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Feb 18 2014, 08:53 PM
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#4
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Junior Member
532 posts Joined: Aug 2007
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Barely remember, need go home check my warranty slip. Now still in office
 Problem is, I'm worry how long they took to fix my issue and how serious they care about it! Previously took 3 weeks just to reflash my OS. |
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Feb 18 2014, 09:09 PM
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#5
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Junior Member
532 posts Joined: Aug 2007
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QUOTE(funglover @ Feb 18 2014, 09:08 PM) i see, but as i know, kelana jaya branch doesnt accept walk in customer anymore, they only accept those customers using pick up serivce by call to CS The last I heard from my friend who work in JOS, SIS have been close down. |
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