QUOTE(BOTAK_WAI @ Aug 25 2018, 12:16 AM)
yes. if u didnt turn on for long time your decoder will be decommissioned.
you need to contact cs to reactive, but no need bring the decoder la.
But I know the CS instruct must really need to bring to decoder.
QUOTE(GoGoGo79 @ Sep 2 2018, 10:29 AM)
I’m having this problem now. After 3 weeks / 1 month never watch for the njoy, it’s no signal at all! Call to customer service, they said gonna to pay rm65 to send technical come my house for checking and warranty for 3 months.
As this company said njoy is for 1 time installation. Why need to pay again?
I suggest you bring the decoder to CS center and check.Njoi sub contract to other company so coming to check surely got charge.
QUOTE(GoGoGo79 @ Sep 2 2018, 10:38 AM)
Is true! My njoy never turn on for 3 weeks/1 month, the customer service said I need to pay for rm65 to send a technician to come my house to reactive and only warranty for 3 months!
After listen to this, I’m feel unhappy and decide to install unify. Wasted my rm300++ for the installation!
Is either they can't check or it get deactivate , bring your decoder to CS to reactive or change the card.
What happen , why njoi deactivate customer who didn't turn on for 3 weeks.It's much better as if lesser bandwidth signal connection usage from use. ?
Not urban area have transport to go to CS center .