Forumer you are complaining against: suntzulee

Item being sold/bought: iphone 5 fullset

Original thread link: https://forum.lowyat.net/index.php?showtopic=3019148

Date of transaction: 15/12/2013

Details of the complaint : I will start with the advertisement thread of suntzulee. He is selling iphone 5 as per link i provided above. But he already remove all the details there. He want to sell iphone 5 with 10month warranty. He do a screenshot of the warranty that showed 10 month warranty. The item advertise as fullset. Fullset mean i should get box, charger, cable, earpod and iphone. I contact him in PM and whatsapp. So we agreed to meet at Maybank the curve.

During COD, i checked the phone. The phone is ok. But I did not check the warranty online and i asked him clearly about the warranty. He said 10 month left coz he just bought it 2 month before. Because the phone is ok, so i think suntzulee tell the truth about the warranty.

Then I checked the accessory, everything is there accept earpod. So i ask him where the earpod. He said he already used it but because i the earpod is part of the deal (fullset) so i want the earpod. He said the earpod is in his hometown/house. So he told me that he will send the earpod by postage. So i decide to said ok.

After reach home, I checked the warranty online. And the phone warranty website state that the phone only covered 1 week left. So i contact him back. After a while he answer my phone, and i asked him about the 10 month warranty. Then he said he will contact his previous seller. And he said to solve it nicely with me. So i agree with him.

Next day, he said he cant contact his seller. So after discussion i said just refund me RM100 and dont forget to sent my earpod. Actually, for 10 month warranty, i just get back rm100 is not worth it. Again I agree because i dont want to have a long issue with this sunzlee. Im a busy person, and i think i just wasting my time if this issue extended. So after a couple of day, I get refunded the rm100.

The next day, a get the earpod. and i tested the earpod. the earpod is new but the sound quality is very poor. So i took my sister earpod and compared between them. Yes, it is a different quality of sound. And i precisely check the quilty build of the earpod he send me. And i confirm that the earpod is a fake one. So i contact him again. Now im so angry with this suntzlee. He already cheat me on warranty and now he want to cheat me with the fake earpod.

After a while he reply my whatsapp said that he dont know. It is the earpod that his previous seller gave him. AGAIN he blame on his previous seller. And i said to him, he is a trader, how come he dont know that the earpod is fake. he answer he just a trader, he dont have time to checked all the accessory. So i become very angry with his answer. I said to him to swap back with the original earpod coz that is my right coz i already paid for the fullset item. He insisted. And said im playing a trick with him. I asked him to meet in the curve and checked back all the item and solve this matter face 2 face. He dont want to meet me to solve this matter.

So i decided to refund all my money, and give all of his item back. I dont want to do business with this stupid seller. And he said no refund and ignore me. So what should i do? I hope admin can help me.

Yes, i sold a iphone 5 16gb maxis set to him last week. During cod i told him the warranty is until Sept 2014 because i personally checked on apple warranty website and the set was belong to my previous seller. I also clearly told him the earpod is used and often buyer dont want it because of hygiene purpose.

After an hour, he kept on whatsapp, sms and calling me while i was driving. Due to repeating distraction, i pull over my car and pick up his call. He told me the warranty is not Sept 2014 but is end December 2013. But i told him it was impossible because i personally check on the apple warranty website and it shown Sept 2014. Nevertheless, i told him that i will check with  my previous seller.

From that night onwards, he kept on disturbing and pestering me about the warranty day after day. After few days, i replied him that i couldn't find the seller as the phone was cut off. Then he asked me to compensate him RM100 for the warranty issue. At first i was contemplating as i am also got conned by my previous seller about the warranty. Eventually i agreed with his terms and he promised he will forgo the warranty issue.

Next, after i sent him the earpod, he said it was fake. Then i explained to him that it was the earpod i got from the previous seller and i did not test whether it is ori or fake. I'm just a trader and i sold phone and all accessories where i got from my previous seller.

I regretted that i refunded him the money if i know he will keep on doing his trick on me. Later i believe he will tell me that the cable and charger is also fake. Then, ask me to refund him again

The main reason why i refund the money to him because i know both of us also a victim and i tried my every best to assist him. But he never satisfied and keep on asking me for refund by telling the accessories are fake. I will not believe him anymore. Yet he is spamming my selling thread with his make up story.

When i first bought the phone a month ago, the warranty clearly showed Sep 2014. that's why i never deny the fact i told the buyer the warranty which i knew earlier on. I only realized when the buyer told me it was not till Sept. I'm also a victim and i dont wish to pass the responsibility to other. That's why when crozac suggested asking me to pay him RM100 and he willing to forego the warranty issue. However, he broke his promise and harping on the warranty issue again here. If i knew he was such a dishonest person, i will not even compensate him.

As for the earpod, i dont know it is fake as i got it from my seller. I never tested it and i just given him what i received from my seller. This time is earpod, what if next round he tells me charger is fake? Or what if next round again, cable is fake?

Pls dont judge things as a total. chin_kh was another case and now is totally a different case. I made a mistake for not defending myself earlier on but now i will not repeat the mistake here again.

i sent the buyer exactly what i received. There's also possibility the buyer telling lies just to get his money refund. I have been trading since 2008 here and i too have no worry people coming upfront claiming the accessories i sold is fake. Why is this only crozac? he has every intention to scam, to spam and ranting all false claims in my selling thread for one reason. He wanted more money from me.

You can say there are no people backing up me but you cant say no one means my accessories are not genuine.
Hitherto, there is no one except this crozac claiming my accessories is fake. That's is truth.

Pls ask him, did he promise me to forego the warranty issue after I refunded him RM100? If he said no, then he's free to throw absurd accusations and lies to me. I have the proof he broken his promise too. As such he can lie about the ear pod by showing a fake earpod picture.

Because I knew all your tricks. Now is earpod. Later is charger, right? Again, the earpod I sent you was from my seller. How I know the picture you show here is another earpod? If u say I'm a Conman, I can also suspect you are a scammer.

I agreed. Previously I did not defend my self and I ended up a dispute tag. However, that doesn't give anyone privilege to scam, spam and ranting over my selling thread. Again, I hope you can see things case by case basis. Honestly I don't trust this crozac either...

Once bitten twice shy...

I buy your phone with the first price you giving me. Im not asking for any discount at all. A lot of other user sell much cheaper than you, with more time warranty. I choose your phone because of the so call "10month" warranty. Now you accuse me that i want more money from you? Are you sure about that?

I ask to meet me to discuss about this fake earphone face to face, you refuse. Why?

I ask for full refund and i give back all of your items. And you said no? Why?

The seller suggested another place, amcorp mall today. can come or not?
If cant, fine again. I will find a seller until one who sells used earpod at the curve, PJ as you wanted.