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 Dishonest mobile phone seller in plaza lowyat

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SUSvettel
post Dec 20 2013, 01:40 PM

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QUOTE(Dannyl @ Dec 20 2013, 12:31 PM)
Actually AP has authorised service centers, like Brandstar, etc.  The ones brought in illegally is waterset, where you can only find warranty claims from the shop itself.
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AP services centers are definitely NOT authorized by official channels.

For example, brandstar is not recognized by samseng Malaysia to carry out reports or warranty service.
The technicians there are not properly trained, they can be banglas or ah bengs.
Not sure also whether these clowns got proper tools.

Furthermore, the parts that brandstar use might not necessarily be new or original.
TSStitchie
post Dec 20 2013, 01:57 PM

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they say to discuss it on saturday in their shop, hope nothing bad will happen...
Dannyl
post Dec 20 2013, 02:43 PM

what the fucuk-yimai
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QUOTE(vettel @ Dec 20 2013, 01:40 PM)
AP services centers are definitely NOT authorized by official channels.

For example, brandstar is not recognized by samseng Malaysia to carry out reports or warranty service.
The technicians there are not properly trained, they can be banglas or ah bengs.
Not sure also whether these clowns got proper tools.

Furthermore, the parts that brandstar use might not necessarily be new or original.
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Well, they are legal, just not authorized by the original manufacturers. As for the technicians, yes agreed, doubtful qualifications. Anyway, AP is at least better than watersets whereby the warranty is covered by the shop only.
briantwj
post Dec 20 2013, 04:03 PM

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QUOTE(Dannyl @ Dec 20 2013, 12:31 PM)
Actually AP has authorised service centers, like Brandstar, etc.  The ones brought in illegally is waterset, where you can only find warranty claims from the shop itself.
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nod.gif Need to look out if the AP set that you are buying has authorised distributor anot, like Brandstar. No wonder sometimes I see lelong website, for AP set they have the name Brandstar. hmm.gif
boonseng
post Dec 21 2013, 12:20 AM

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bro, read ur case , if i were u wait till Saturday only, lose money nvm get back as much as u can, if u ever top up for an original one, get the imei phone up samsung to confirm it's an original set.
Rather then u get a lousy phone, u wont be happy using it too + no future resale value right? so now u rugi=like how u rugi in the resale value in the future.
nokia6280
post Dec 21 2013, 10:17 AM

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You need to consider to return and get back your phone immediately.. today is saturday go return it fast fast before they sold your old phone.
fallen_angel91
post Dec 21 2013, 06:22 PM


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better buy ap set which reputable at directd or brandstar more secure.
wkphang
post Dec 31 2013, 12:53 AM

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what is the shop name? have u check with SME whether they are authorized samsung dealers?

Alwiz check whether those dealers are real authorized Samsung dealers... If yes, take their seller biz card...(this is for after sale issue later on).

In fact, if you are not well verse in the mobile phone industry, you should buy from authorized dealers. Abit expensive but at least it save u these troubles... especially for newbies..
mhdsaifulaziz
post Jan 13 2014, 03:49 PM

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QUOTE(Stitchie @ Dec 18 2013, 07:49 PM)
Updated : i have tried to called them, they say they would like to discuss when i get back to them on saturday
i realize a lot of lies trying to cover and pushing away the responsibility

Situation

I called them, i ask them how much was the original set price, they say very high, and they say the difference between AP set and ori set is just warranty, and they then say 3 days ago the price for s3 was very expensive (she said 200 higher), den after i offered them another deal, which is i top up 100+ the whole set they gave me for a original set, they refused, they suggested that any phone that is sold, even just for 1 hour will be second handed, which they offered me 400 (and have to top up 750) for the NOW original set for s3 Rm1150
They give excuses like boss is at overseas, and they can only change a new phone for me and fix it

Something similar happened few months ago, in lowyat plaza also, where they persuade my friend to buy another computer, and he found out that computer cannot play the game he asked for, and when he return it, they only accept at second hand price, even it is only 1~2day after... my friend stayed quiet and lost almost 1k...

I told them i would report them to the consumer tribunal they insist of not changing
» Click to show Spoiler - click again to hide... «

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complaint to PLY customer service please~ smile.gif

 

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