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 account locked!, please help! different case

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TSMathsGeniusOrNot
post Nov 22 2013, 11:57 PM, updated 12y ago

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Junior Member
460 posts

Joined: May 2012
hey guys my account was locked and when i followed the instructions to retrieve it back, i didnt know my security question answer so i randomly type and up to a point it says that i've had too many failed attempt. and it direct me saying ' You have made too many unsuccessful attempts. In order to continue the password reset process, please contact Customer Support.''

besides that, before my account was locked i tried logging it in on the battlenet website and it says that my diablo 3 is still starter edition.. So i entered my authentication key and it says its alreadyu been used.. But last time i've activated it why now suddenly become starter edition?? Confused!!
TSMathsGeniusOrNot
post Nov 26 2013, 10:38 PM

Casual
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Junior Member
460 posts

Joined: May 2012
I checked with 2 of my emails.
1email states that i have to verify my acc ( that was long time ago) could that be a main acc?

Or the 2nd email with 'authentication key' stuff..? im assuming its the 1st email that i registered the game with. if it is, its the starter edition 1..

contacted blizzard, they ask me to submit a ticket, tried and got no response. damn tired of this..
TSMathsGeniusOrNot
post Dec 4 2013, 02:57 AM

Casual
***
Junior Member
460 posts

Joined: May 2012
Guuys, when i log in my acc it requires the authenticator key, so i on my app and type in the code then it says ''We couldnt log you in with what you just entered. Please try again'' ( i tried re-syncing aswell)

I tried clicking a button that resets it but it requires my 6digit of my authentication CODE of my d3, so i type in and it says wrong/used.

WTH is going on?!

This post has been edited by MathsGeniusOrNot: Dec 4 2013, 03:04 AM

 

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