When I use ZA firewall pro 6.1, I never have this problem before...

Just after I upgrade to version ZA firewall Pro 6.5, the program keep crashing...

the message about TrueVector something ...such as the screenshot:



I even done the clean install of the ZA firewall pro 6.5..and the program keep crashing...never experience this when using version 6.1.. anybody experience the same thing?

moderation: software > security & privacy

You might need to see whether there are any programs in conflict with ZA. I have a feeling that there might be a program that is being pesky. If not, you might need to reformat your com/ either that, or your RAM might have a problem(which I doubt).

reformatting o_O?...my comp still clean, just format it last week

RAM??... my ram no problem, ...

programs conflict...hmm...but so far, when I using the version 6.1, no problem..only the 6.5 got problem, like the one in the screenshot I attached..

Running applications:
Kaspersky
MSN 8.0 BETA
uTorrent...
of coz..some online game..like Gunbound..etc ...

So irritating >_< ..playing on9 game in the middle, suddenly crashed...and I dc...

Kaspersky 6.0 can't run on Zone alarm 6.5

You mean that ZA 6.5 conflicts with Kaspersky 6.0 ??

That's one of the reason why they have trial version. A version for u to check whether their product conflicts with others in the same PC environment...

Yesterday ZA released new update..it seems more stable rite now...

Edit: also the same thing happen ...haih...


This post has been edited by GameSky: Jun 22 2006, 01:02 PM

Maybe you might need to read up and see for conflicts. Can't help you mean while, still stuck with my loads of school projects... SPM some more. Will try to help you when free. I never had a problem with Kaspersky 6.0 with ZA. Maybe configuration conflict?? Might happen though...

It seems I found the cause of the problem...when on uTorrent...a few mins later...it will crash! ...hm...

Any other experience this?

This post has been edited by GameSky: Jun 23 2006, 10:59 AM

since v6.1 is working for you, why not use that?

look at this thread

http://forum.kaspersky.com/index.php?showtopic=15741

the best solution is uninstall zone alarm 6.5 and install v6.1q

I cant even run the installer ...always crash during installation startup....even after i cleaned register entry [Using CCleaner].

obviously something is very wrong with ur computer now... I dunno wat to say ler....

lol...I think gonna search for remaining ZA files and delete it myself o_O...now not using any za firewall, unless the program is stable..soon ?

consider removing all the files in Program Files directory and check thorugh the Documents and Settings Folder. Good Luck.

try this, got from zone alarm forum

Please do the following. If any of the steps below do not apply to you, or you are unable to perform the function listed, please CONTINUE to the next step.
Open the ZoneAlarm program, go to the OVERVIEW -> PREFERENCES tab, and make sure the Load At Startup box is UNchecked. Close the program, then right-click on the ZA icon and select Shutdown.
REBOOT.
You should now have no ZoneAlarm processes running on your system.
Now click Start -> Programs -> Zone Labs -> Uninstall. Be sure to say YES to the security check.

WARNING - Do NOT run the ZoneAlarm Uninstall program while in Safe Mode. The program may not be able to make the proper registry changes in Safe Mode, thus generating errors after a reboot.

REBOOT.

To make sure that you can see the ZoneAlarm Plus/Pro system files, if they are still on your computer:
a. Right-click on Start, then left-click on Explore. When the Windows Explorer panel appears:
- In Windows 95, 98: Click View>Options (in Windows 98, this will be called "Folder Options"). Click the "View" tab, then click the "Show all files" radio button.
- In Windows ME, XP, 2000: Click Tools>Folder Options. Click the "View" tab, then click the "Show hidden files and folders" radio button.

b. Make sure you also UNcheck the box to "Hide Protected Operating System Files" if you have one.
c. When searching, be sure it searches ALL hidden files and folders.
d. Click OK.

IMPORTANT NOTE: Making modifications to system files may disable crucial functions of your Windows operating system. We strongly suggest re-enabling the "Hide files and folders" feature once all ZoneAlarm files have been removed.


Click on Start, then Search or Find, and select Files. Make sure that the location box is set to search your local hard drive (usually C or All Local Drives.

Type the following exactly - delete any folders found:
zonelabs
"zone labs"
"Internet logs"

Type the following exactly - delete any files found in \Windows or any subfolder below it, or in your \Temp folder):

vsconfig.xml
vsdata.dll
vsdata95.vxd
vsdatant.sys
vsmon.*
vsmonapi.dll
vsnetutils.dll
vspubapi.dll
zaplus.*
zapro.*
zlparser.dll
zonealarm.exe
zoneband.dll

vsutil.dll (please right-click, Properties -> Version to be sure it is a ZA file. Do NOT delete this file unless it is a Zone Labs file!)

Type the following exactly - delete any files found in any folder with "Programs" in the pathname):

zapro
zonealarm
"zonealarm pro"

Make sure your Recycle Bin is empty (right-click and select Empty).
REBOOT

NOTE: If you received an error message upon deleting the files, or if the original programs remain in the Programs list, or if the problem persists after this, removing the files in Safe Mode will allow you to delete the files properly. Click Start, Help, and search for "SAFE MODE" for information specific to your system.

Now you should be able to get a clean install of the new version. Be sure to NOT use the old settings as this can cause further difficulties if the database is corrupt.

UnCleHenG, I believe GameSky mentioned that ZA crashes. If so,you cant even open ZA safely without the OS going bong-kers. I would suggest using Spybot or some program that can show the registrty for start up programs and remove the ZA entry from there like Vsmon and so on. Then only proceed with the other removing operations.

After downloading the latest version of ZA pro, it prevented me from installing games and other software on my notebook. At first I thought my new notebook's combo dvd was damaged because whenever I inserted the CD/DVD into it the notebook will hang til I remove the CD/DVD. Then only after I shut down ZA did my CD/DVDs work fine.

I also have this problem, now change back to old version

well..gonna wait for ZA to fix their latest 6.5.x version...so in the meanwhile....using the older version..or just using normal Windows Firewall

anyway...the latest version [6.5.x], before it always crashed...my bt speed seems got ocean waves.. sometime 30...40..10kbps. ..and the net surfing seems a bit slow..duh

my internet connection is a bit unstable lately. Might consider checking ZA whether it is pesky.

I completely dump ZA. Used to have ZA with Kaspersky combo but after upgrading to 6.5, my pc auto restart every 3 minutes. I tot theres something wrong with my hardware, took my pc for checkup and found nothing wrong. Then I notice theres a pop up (0.5 second) before my pc auto restart. Uninstall ZA and everything is fine. So no more ZA for me. Stick with KIS for now.

Kaspersky Internet Security you mean ???Is it nice or?

I dunno. But ZA seems weird if 6.5 is always being noisy. Maybe need to read up further, or there is something wrong with the PC in the first place...?

Already check their forum...and some several forums..a lot ppl also having the same problem...

Hmm, I haven't try KIS b4...
Any review about it?

I rather try OutPost o_O

Why? what is outpost??

Outpost is another firewall. It is quite good but is no simplicity program. I used ZA because my other family members are using the computer. They definitely will get confused... So, leave it with ZA. Sigh...

Oh, so it's not user friendly la...
Ok, will check into it, thanks.

i ditch ZA since upgrade from ver 5.x to 6
ZA 6 making my pc unstable, hang, BSOD, random error and almost damage my hdd and corrupted
i knew ZA is the culprit after i read this, other user seems to have same problem too.

uninstalled it and install sunbelt kerio personal firewall....now everything is okay,no more problem......i'll never looking back for ZA

This post has been edited by speedoom: Jun 30 2006, 07:19 PM

Yeah...Outpost not really user friendly...got some configuration settings...which normal user will easily get confused...

Kerio, nvr tried. But then, my com is in perfect order. I m using ZA Free Firewall. Nvr had a glitch. Maybe config settings do make a real h*ll of a problem. ZA 6.1 , fine with me.

Tested OutPost firewall

o_O...not really user friendly...and I still confused with the rules wizard, since I need some rules so the firewall won't bother me when I online...

Somehow...OutPost firewall will used up to 100%CPU resource...without any reason...

Gah...no firewall installed...using ol' Windows Firewall

That's what happened to me used up to 100% cpu resources, I have to uninstall it

So, it is very obvious at this moment, ZA 6.5 and Outpost is out of the list... Windows Firewall ah... not so sure about its reliability....

I've had problems with ZoneAlarm 6.5.731 as well.

Specifically, TrueVector has shut down on two different occasions while utorrent was on. I'm not certain about this but it may have something to do with utorrent's DHT Network feature.

Try unchecking "Enable DHT Network", "Enable DHT for new torrents" and "Enable Peer Exchange" (Preferences->BitTorrent) and uncheck "Enable DHT" for individual torrents in utorrent. I haven't done too much testing but disabling those seem to prevent the problem recurring.

Previous versions have been well-behaved (and I've been using ZoneAlarm for a few years now) so I wouldn't write off ZoneAlarm just yet.

I would strongly recommend monitoring the program (enable ZoneAlarm alerts, logs, watch the list of programs with access [Program Control->Programs], etc.) until the next update.

Quite good advice... But then I use Azureus (once in a blue moon, can't do torrenting on dial-up ler...), and there was no problem. My computer now is running fine. I didn't bother to update my ZA either. I am waiting until the coast clear sign from users first, can;t be a tester anymore, SPM coming... sigh, exams...

I've just had my third TrueVector shutdown. Apparently the problem is not simply utorrent's DHT Network feature.

I'm going to wait for the next update from ZoneAlarm or uTorrent before testing further. In the meantime, no more torrents for me.

You can't say exactly unless you've seen the source code and found the conflict... (You know, we can definitely never have a chance to see ZA's source code). So, let's hope that this issues settles fast... sigh

lol...it's commercial product...so no source code available...unless it's open source software

yeah..waiting for new updates from them too

if i'm not mistaken , i read somewhere about ZA 6.5 having a lot of stability issues

I'm using it now , and it does crash quite often , no idea why actually , but i dont really care also

yup..a lot of complain of ZA 6.5...the best keep away from latest version..stick awhile older version...

I guess from the look of it, I would suggest everybody to stay out of updates until it is "user-certified" safe... Sigh... Zone-Labs... BUCK UP ...

I am using Bit Comet 0.70 and after I upgraded from 0.67, I always have this problem when I woke up from sleep. Then, I can't surf anymore but the BT is still running.

yeah...the BT still uning in background...you'll need to re-activate ZA in order to continue surfing the net

just stick to the old version

im using 6.1.744.001.
it didnt give me any problems and i using kaspersky 6.0

I guess the solution in your case is to simply stop waking up.

Kidding.

Upon further testing, I think I may have another workaround. I've limited the number of connections (global and per torrent) to 100 in uTorrent, and used the "Automatic Deny" option in ZoneAlarm's Game Mode (right-click on the ZoneAlarm icon in the system tray) when uTorrent is downloading/uploading.

Since doing this, I haven't had a TrueVector crash in 20-plus hours of using uTorrent over the course of a week. It's too soon to say if I've managed to isolate the problem but hope springs eternal.

I have a feeling ZoneAlarm 6.5.731 (unlike previous versions) has trouble handling too many connections. I would appreciate it if other users would try this workaround with other BitTorrent clients and report back if it works.

This post has been edited by Henshin: Aug 18 2006, 06:48 AM

I had a similar problem like jack2.at that time using bitcomet 0.69.then upgraded to new version which is 0.7 i had no more problem so far.

Maybe ZA is afraid rthat having too may connections might be a Leak Test case or Port Scan. Frankly, ZA should announced their alterations and reasons. Anybody using the latest update? Any problems to date?

haven't check their website and forums quite some time ...might go check it afterwards

The latest version 6.5.737.000 is still messed up for me. Long bootup/shut down time + blocked site list gets deleted after each reboot. The Free version seems fine though.

yeah..the windows boot up quite slow after installed ZA ...

guess their reputation isn't good as old days before now...

Really hope ZA doesn't become another Norton... Real headache after that...

Yes, just installed latest yesterday and feel like my PC damn slow....

Everytime i start up my PC, it needed 5 minutes to let CPU usage = 0-10% as the svchost.exe always used 90% CPU usage..

Wonder this was caused by ZoneAlarm?

I think so...try uninstall ZA and feel the changes

all i know is after i disable auto startup on the ZA ... its much faster during windows bootup .. darn resource hogger ...

ZA, Resource hogger, well, not really that bad yet.. Though, what version and license of ZA you using?

svchost.exe, in my opinion is NOT related to ZA. It is suppose to be about Automatic Updates from MS. Please check for me. Thanks.

yeah..its not related [I think too]...its about application gateway layer [something like that...correct me if im wrong]

duh...wonder what things ZA put in their software..

gonna dig out more in their forums....

erm ...
so zone alarm v6.5 got some problem right ?
is there anyway i can de-grade it ?
to some older version that is stable
i check zonealarm main site, it only provide the latest version only

Goto File Hippo. They should have older versions of ZA.

[Link]

I also had this problem for the last 1 week. Im using NOD32 and ZA pro 6.5. But things seem to be okay for now. I guess the new patch fixed the problem.

i using with NOD32 with ZA 6.5
still have the true vector problem too
now i using the older version of ZA
seems no problem already

the new versions seems makes your pc startup a bit slow...and I doesn't use ZA anymore, unless they manage to reduce the resource usage...

Currently using Outpost Firewall

LOL. Outpost Firewall, lots of settings... Headache of newbies... Never mind, I guess... It is all a learning experience...

I cant seem to install version 6.1 of ZA after uninstalling version 6.5. Anyone can help?

after a few while, you'll know how to use and set it ^^"

new version ? , they release a newer version ?
i back with 6.1 now , no problem occur
outpost firewall ? is it a freeware ?

what problem you encounter
mind spesific more ?

I have not yet tested it, but a clean installation of Zone Alarm contains the program :

C:\Program Files\Zone Labs\ZoneAlarm\zauninstexe"

SlyFox's (succesful!) instructions used this program with the /clean suffix:

Change it to:

"C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean

maybe if this zauninstallexe program is copied from a machine that has ZA correctly installed, it would uninstall the bad installation??

Since my own ZA is now reinstalled successfully I can't test this but will put it on a CD or memory stick and try it out next time a customer has this problem.

Hmm theres always an error popping up stating some files (i dont remember the name) which Im sure its related to ZA is in use. Argh!!

OK. I know you problem now. It states something like missing MSVB(watever) .dll and it can't run right? Well, just installing and I already faced problems. Try outsourcing for other servers that has ZA setup files. I am quite afraid that your setup file is corrupted.

I cant remember but i know it keeps saying some file is in use. Bah, I guess this is a good time for me to try new firewalls. Currently trying Outpost. Nice interface but can be complicated to use at times.

No Problems after using 6.1..
Previously im using 6.5.. Having problems wit true vector =.= when running uTorrent

All the same... It is something buggy about ZA system... Anyway, I can gurantee 6.1 is perfect... Haven't met a problem yet.

Outpost--complicated. LOL. That is why I don't use it. No time to configure this and that. LOL.

Tried ZA latest 6.5.737.000

What I think about it?:

Make your windows startup slower [login to desktop]..some case will caused BSOD

stick with Outpost

This post has been edited by GameSky: Oct 4 2006, 01:57 PM

They still haven't settle their problem yet ah?...

Another Norton story repeating itself ...

help.. i'm getting tis error..i uninstall my ZA.. then tried 2 install it back.. but i'm getting tis error..

Did you stop the service then restart the service at Administrator Tools (Control Panel) ? If so, something is wrong with your installation setup file. Cheers.

can't find it.. its under which service name??

I am using ZA6.5 now and kaspersky 6.0.. Somehow the ZA can't detect my kaspersky as an antivirus software. Weird huh? Also, it often crash with my utorrent..

kie.. i search my whole C drive 4 all da zone lab folder & delete them all.. then onli can install ZA..

uninstalling ZA is a bit tricky, 2 links below worth a read b4 u start uninstalling it:

http://forum.theispguide.com/isp-ftopic1024.html

http://www.outpostfirewall.com/forum/showthread.php?t=7172