When I use ZA firewall pro 6.1, I never have this problem before...

Just after I upgrade to version ZA firewall Pro 6.5, the program keep crashing...

the message about TrueVector something ...such as the screenshot:



I even done the clean install of the ZA firewall pro 6.5..and the program keep crashing...never experience this when using version 6.1.. anybody experience the same thing?

moderation: software > security & privacy

You might need to see whether there are any programs in conflict with ZA. I have a feeling that there might be a program that is being pesky. If not, you might need to reformat your com/ either that, or your RAM might have a problem(which I doubt).

reformatting o_O?...my comp still clean, just format it last week

RAM??... my ram no problem, ...

programs conflict...hmm...but so far, when I using the version 6.1, no problem..only the 6.5 got problem, like the one in the screenshot I attached..

Running applications:
Kaspersky
MSN 8.0 BETA
uTorrent...
of coz..some online game..like Gunbound..etc ...

So irritating >_< ..playing on9 game in the middle, suddenly crashed...and I dc...

Kaspersky 6.0 can't run on Zone alarm 6.5

You mean that ZA 6.5 conflicts with Kaspersky 6.0 ??

That's one of the reason why they have trial version. A version for u to check whether their product conflicts with others in the same PC environment...

Yesterday ZA released new update..it seems more stable rite now...

Edit: also the same thing happen ...haih...


This post has been edited by GameSky: Jun 22 2006, 01:02 PM

Maybe you might need to read up and see for conflicts. Can't help you mean while, still stuck with my loads of school projects... SPM some more. Will try to help you when free. I never had a problem with Kaspersky 6.0 with ZA. Maybe configuration conflict?? Might happen though...

It seems I found the cause of the problem...when on uTorrent...a few mins later...it will crash! ...hm...

Any other experience this?

This post has been edited by GameSky: Jun 23 2006, 10:59 AM

since v6.1 is working for you, why not use that?

look at this thread

http://forum.kaspersky.com/index.php?showtopic=15741

the best solution is uninstall zone alarm 6.5 and install v6.1q

I cant even run the installer ...always crash during installation startup....even after i cleaned register entry [Using CCleaner].

obviously something is very wrong with ur computer now... I dunno wat to say ler....

lol...I think gonna search for remaining ZA files and delete it myself o_O...now not using any za firewall, unless the program is stable..soon ?

consider removing all the files in Program Files directory and check thorugh the Documents and Settings Folder. Good Luck.

try this, got from zone alarm forum

Please do the following. If any of the steps below do not apply to you, or you are unable to perform the function listed, please CONTINUE to the next step.
Open the ZoneAlarm program, go to the OVERVIEW -> PREFERENCES tab, and make sure the Load At Startup box is UNchecked. Close the program, then right-click on the ZA icon and select Shutdown.
REBOOT.
You should now have no ZoneAlarm processes running on your system.
Now click Start -> Programs -> Zone Labs -> Uninstall. Be sure to say YES to the security check.

WARNING - Do NOT run the ZoneAlarm Uninstall program while in Safe Mode. The program may not be able to make the proper registry changes in Safe Mode, thus generating errors after a reboot.

REBOOT.

To make sure that you can see the ZoneAlarm Plus/Pro system files, if they are still on your computer:
a. Right-click on Start, then left-click on Explore. When the Windows Explorer panel appears:
- In Windows 95, 98: Click View>Options (in Windows 98, this will be called "Folder Options"). Click the "View" tab, then click the "Show all files" radio button.
- In Windows ME, XP, 2000: Click Tools>Folder Options. Click the "View" tab, then click the "Show hidden files and folders" radio button.

b. Make sure you also UNcheck the box to "Hide Protected Operating System Files" if you have one.
c. When searching, be sure it searches ALL hidden files and folders.
d. Click OK.

IMPORTANT NOTE: Making modifications to system files may disable crucial functions of your Windows operating system. We strongly suggest re-enabling the "Hide files and folders" feature once all ZoneAlarm files have been removed.


Click on Start, then Search or Find, and select Files. Make sure that the location box is set to search your local hard drive (usually C or All Local Drives.

Type the following exactly - delete any folders found:
zonelabs
"zone labs"
"Internet logs"

Type the following exactly - delete any files found in \Windows or any subfolder below it, or in your \Temp folder):

vsconfig.xml
vsdata.dll
vsdata95.vxd
vsdatant.sys
vsmon.*
vsmonapi.dll
vsnetutils.dll
vspubapi.dll
zaplus.*
zapro.*
zlparser.dll
zonealarm.exe
zoneband.dll

vsutil.dll (please right-click, Properties -> Version to be sure it is a ZA file. Do NOT delete this file unless it is a Zone Labs file!)

Type the following exactly - delete any files found in any folder with "Programs" in the pathname):

zapro
zonealarm
"zonealarm pro"

Make sure your Recycle Bin is empty (right-click and select Empty).
REBOOT

NOTE: If you received an error message upon deleting the files, or if the original programs remain in the Programs list, or if the problem persists after this, removing the files in Safe Mode will allow you to delete the files properly. Click Start, Help, and search for "SAFE MODE" for information specific to your system.

Now you should be able to get a clean install of the new version. Be sure to NOT use the old settings as this can cause further difficulties if the database is corrupt.

UnCleHenG, I believe GameSky mentioned that ZA crashes. If so,you cant even open ZA safely without the OS going bong-kers. I would suggest using Spybot or some program that can show the registrty for start up programs and remove the ZA entry from there like Vsmon and so on. Then only proceed with the other removing operations.

After downloading the latest version of ZA pro, it prevented me from installing games and other software on my notebook. At first I thought my new notebook's combo dvd was damaged because whenever I inserted the CD/DVD into it the notebook will hang til I remove the CD/DVD. Then only after I shut down ZA did my CD/DVDs work fine.

I also have this problem, now change back to old version