QUOTE(perror @ Jun 24 2014, 07:51 PM)
Hi Guys, I understand that this is a Forte forum and I'm basically coming in as a Cerato owner, but we're both under Naza and was hoping to get you guys to help share my plight with regards to poor after sales service by Naza KIA. Hope you guys don't mind, and do let me know if this is out of bounds and I'd be more than glad to delete this post. Just hoping to get more shares and eyeballs on the matter.
I had a pretty bad experience with KIA after sales services today.
My 3 month old Cerato had an engine oil leak since a month ago. The SC at Seri Kembangan wiped off the leak and after that it could not be found again. Naza HQ technical people took a look at it and also could not find the leak.They asked to have my car inspected by a Korean engineer which after spending only 10 or so minutes on the car, decided that there is no leak and that there's no issue, despite the photographic evidence of the leak!
So after everything is said and done, they did not do anything and just flatly say there is no problem and asked me to continue to drive my car...and if anything...we have a 5 year warranty. And I asked, if my car were to run out of engine oil in some unknown location with no KIA dealership or SC, how. They say "No worries, we have towing service!". Clearly they don't know the amount of potential inconvenience that would come up should something like this happen.
Needless to say I'm pretty pissed off with them having wasted my time. The tidak apa attitude is even more disappointing (trying to mince my words here).
Hoping to share with you guys my experience below and hope to trouble you all to re share and spread the word so that Naza takes a look at this matter seriously rather than sweep it under the carpet like this. And potentially for all of us as well in the future should our cars <touch wood> need some serious attention. The final hope is really that they improve on their after sales service.
Thanks in advance everyone!
https://www.facebook.com/photo.php?fbid=101...51799797&type=1Sorry to hear about the case but I am more interested to know about it...
1. Can i know what is the mileage of your 3 months old car now?
2. Did you buy the car from AZ the dealer coz of free 3 years service and freebies etc (Sa approach thru approach) ?
3. When was you 1st found of the leak how long AFTER that then only you go to SC (i presume its AZ SC), and they just wipe it off and let you go ? Did you go into the working area and SHOW them the leak ?
4. The Naza HQ person you refer to, are they coming to AZ SC or you go to another SC (If yes which one is it) ?
5. After the INITIAL wiped until now , how long edi and is there still leak at the same spot ?
6. Did you leave your car there before hand prior to let the Korean engineer (btw my experience tell they are very bad in english - almost can't communicate at all)