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U Mobile U-Mobile Thread V5, www.u.com.my

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CnY Garage
post Jan 8 2014, 06:41 PM

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QUOTE(jhlou @ Jan 8 2014, 05:56 PM)
For UMI28, data up 500MB, but talk time reduced to 50 mins (previously 100)
For UMI38, data up 500MB, but talk time reduced to 150 mins (previously 200)

No change to UMI 18 & 48 I think.
But I can see this will eat into Postpaid U28 plan  ohmy.gif

Old plan
user posted image
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Postpaid got new plan too before month end cool2.gif
CnY Garage
post Jan 9 2014, 11:11 AM

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QUOTE(h@ksam @ Jan 9 2014, 10:43 AM)
Horrible, terrible, shafted, compromised, dis-enhanced.

Losing 50% of your talk time to load 80% more useless kitteh videos on youtube is the worst thing that can happen with umobile. Shame on U for shafting the entire customer base without conducting a survey on whether this plan will fit everyone's needs, shame on U!
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i believe they do some survey before making this change to fit more ppl who need more data rather than keep wasting the FREE MINS where maximum only 200 mins total brought forward

cut of 50% of the free calls and add 100% of the data,
50% of 100 mins =50mins = 50*0.18 = RM 9
500mb = RM 15 (hotlink 1gb is RM 30, umobile 500mb for 15 days is RM 15)

so there is extra RM 6 increase in terms of the value, but of cause there is no such plan that FIT EVERY1 yawn.gif

actually in this case the most pity ppl are U28 postpaid customers who need 1gb data but couldn't enjoy any free mins, but soon new postpaid plans going to launch this month end, so just wait for it
CnY Garage
post Jan 9 2014, 11:53 AM

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QUOTE(z800r @ Jan 9 2014, 11:50 AM)
hi. im using a prepaid umobile no. before this i subscribe to umi48..

can i subscribe to mb68? or that mb68 only for specific prepaid broadband sim card, without call n sms function? thanks..

oh yeah, about 5+5gb promo. to subscribe, it ends on 31st january rite? if i subscribed today, can enjoy the promo for 1 year? means i subscribed today, the promo will end 9 january 2015. correct? or it ends on 31st january 2014?
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can, but make sure ur UMI 48 expired 1st, then only CAN subscribe the MB68
yup once u subscribe u enjoy the 5gb + 5gb till finish, technically this promo ends 31 jan 2014, meaning u subscribe on 1 feb 2014 only 5gb, off peak 5gb no more

but i believe they would extend and extend 1 since so hot now brows.gif
CnY Garage
post Jan 9 2014, 12:01 PM

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QUOTE(z800r @ Jan 9 2014, 11:59 AM)
i used all my 2gb data from umi48 in 9days only. haha. so now i have no data. cannot subscribed to mb68 ka?? u mean expired, need to finish the data first,then subscribe mb68 OR need to wait till the 1 month period for umi48 finish? it ends on 1st february, but i used 1.83gb already..  cry.gif  cry.gif

very expensive la to buy booster. haha.
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need to wait till EXPIRED, meaning no more UMI48 plan with u, 30 days from the day u subscribe

now only 1 option = buy BOOSTER RM 10 3 days 1gb, thats how they earn ur money rclxms.gif
CnY Garage
post Jan 9 2014, 12:46 PM

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QUOTE(h@ksam @ Jan 9 2014, 12:24 PM)
it is not going to suit everyone.

ppl who use up 1gb of data, half their usage is on youtube vids and unnecessary surfing. A high percentage of these users would have kept these activities strictly with WiFi to save battery and have less frustration on loading times.

ppl who use up 80% of their talk time have useful things to do, any love talk or trashtalk is better done with whatsapp with emoticons and picture attachments, and these hardly take up any MB's a month.

here's my take on these changes,

Umobile knows that statistically, on average the talk time gets used up more often than data, and it is expensive to keep giving out more free calls than throwing out free data, since free data is hardly used up by the average consumer.

Why do you think Umobile is confident to throw out 1gb at everyone and take away 50% of talk time?
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different point of view, umobile main advantage is cheap data and always yes, thats why they are so confident to withdraw back free mins rather than data, ppl who need lots call might take celcom and get small data package,

and my monthly statistic showing my customers got more than 80% using Umi28 and UMI48, umi18 and Umi 38 less than 10% each, yup you are true, the principle is TALKING more meaningful > WHATSAPP, but please bear in mind that they can use wechat to voice record and lots other DATA BASE talking apps

and most of my customers only ask for more data with prepaid while postpaid customers ask for more VOICE

thats why DATA is more popular compare VOICE in PREPAID at least cool2.gif
CnY Garage
post Jan 9 2014, 01:11 PM

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QUOTE(h@ksam @ Jan 9 2014, 12:59 PM)
I will await the new postpaid plans and hopefully they don't continue shafting consumers like this.

Postpaid should award more value to LOYAL customers,

- customers who are willing to sign up with their personal details, name, email and physical address
- customers who are willing to authorise their bank accounts to pay Umobile automatically.
- customers who might get locked into Umobile for a couple of years due to laziness to move elsewhere after setting up everything.

*There's even a deposit fee of one month in advance to get Postpaid running*

The last time someone reason out to me it was cheaper for Umobile to service Prepaid than Postpaid customers, I mean wth?

0 logic in the way their business models work.

If Postpaid gets massive improvements, I am pushing people around me to sign up.
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ppl mention prepaid cheaper than postpaid in terms of their usage behavior but not worth value,
yup and i also agree that they didn't treat better for LOYAL customers like MAXIS do especially no MGM bonus for postpaid users.

don't forget that umobile voice cost are > their 3g cost due to roaming to maxis2g, therefore the default call rate is 20cents/ min but the add on package is only 10cents/min to others and 5cents/min to umobile,

but honestly only U58 and above only can suit more ppl who need lots calls and more data, so prepaid are for the major light and normal users, since umobile other add on service like customer service and roaming and IDD is too limited for postpaid therefore their customers base for postpaid are too much less than D/M/C, so they do more effort on improve prepaid should be reasonable to let more ppl confident on it first.
CnY Garage
post Jan 9 2014, 01:36 PM

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QUOTE(nordingh @ Jan 9 2014, 01:32 PM)
When umobile value their postpaid customer? I cannot use RM128 broadband I paid every months... I only can use after midnight until 8am. When I can use, the speed really amazing but when cannot, even chat apps cannot connect. doh.gif
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haha he means compare to voice la


prepaid and postpaid BROADBAND almost same thing beside postpaid charged stamp duty and able to claim RM 600 broadband tax relief
CnY Garage
post Jan 9 2014, 09:09 PM

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QUOTE(cybpsych @ Jan 9 2014, 05:44 PM)
isnt that ALL telcos doing that?

1) postpaid registration requires personal details --- MCMC requirements, except for email addy which u can skip or use fake. all telco doing that.

2) autopay -- a payment channel option. good for telco to easily collect payment, convenient for customers (who dont bother much on billing, e.g. U28 Postpaid customers which is literally minimum-maintenance plan biggrin.gif ). this is an opt-in feature anyway. no force needed. also, all telco offering that too.

3) umobile postpaid got contract? since when? as far as i know, contract only kicks in when you get the phones. if you purely get the postpaid plans, you are free to terminate or MNP.

4) advance deposit aka forward charging (pay first, use later). no more like last time, use firs charge later. isnt all telcos are doing that now including Unifi? this is standard industry practice (not sure if ddirected by MCMC). no matter who you use the service, the telco will charge you such.
agree that Postpaid customers doesnt get much benefits compared to Prepaid. why? well, industry ratio for prepaid:postpaid is on average 80%:20% split. guess which portion they going to target?  answer: Prepaid customers.

also, prepaid  have very high churn rate (i.e. very volatile, churn anytime) compared to postpaid (tends to stay longer, less fussy).

guess which telco offers the most prepaid promos/freebies? answer: ALL of them.

guess which telco seldom offer postpaid promos/freebies? answer: ALL of them too!

it's easy to acquire these prepaid customers than postpaid (good for their management/exco numbers!). but it's difficult to retain prepaid customers, hence the need to keep giving freebies/promos just to target these prepaid segment.

prepaid industry is a war, especially there are so many telcos in malaysia alone. one telco's churned customer = other telco's acquired customer. rinse and repeat the process.  thumbup.gif

prepaid customers, especially Malaysians, will always hunt for the best bargain (cheap plan, high quota, more voice minutes). where got such plan la. now umobile is probably affordable, next time sure got other telco offer competitive plans too. and the cycle repeats again, ppl churn from umobile and go for new promo.
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Agree and I believe they rather to target postpaid on cooperate clients than normal users, there are credit limits 150 - 300 while only paying 1 month advance which might result of lots of bad debts especially umobile system is not that strict, and umobile must get profit to get itself listed in share market, so they must get more than 10 % of telco users to do that too, prepaid sure lots easier to target and accessible
CnY Garage
post Jan 10 2014, 09:11 AM

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QUOTE(kcsaw @ Jan 10 2014, 08:45 AM)
How the connection near Sg Buloh area? I dont expect good ping or high speed, just wanted to know it is stable?
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if ur building is not surrounded heavily , facing open air should be no problem

check this out

http://www.u.com.my/coverage

if ur area is not too congested, normal phone data absolutely no problem cool2.gif
CnY Garage
post Jan 11 2014, 05:47 PM

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QUOTE(cfc @ Jan 11 2014, 05:29 PM)
any QOS speed different between UMI18, UMI28, MB15 and MB40 plan in 3G/HSDPA area ?
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Only umi18 limited @ 1.5mbps, others all uncapped cool2.gif Chelsea football club?
CnY Garage
post Jan 11 2014, 11:49 PM

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QUOTE(nordingh @ Jan 11 2014, 11:42 PM)
I went to umobile today to terminate my line, but decide not to until end of the month. If I terminate today, I will be in losing side, there no bill pro-rated for termination after bill already come out. Better I use up my quota, just ask my sons to download whatever they want.
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Yup broadband no prorated bill, straight 1 month charge on first day of the month
If voice plan then daily pro rated
CnY Garage
post Jan 14 2014, 11:01 AM

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QUOTE(diarna @ Jan 14 2014, 09:56 AM)
I see, thanks!☺
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at least larger area than KL cry.gif

QUOTE(cr3aMreApEr @ Jan 14 2014, 10:59 AM)
is there anyway to retrieve back my prepaid number? i late a few days to reload and they told me that my number has been terminated and unable to retrieve T_T
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must proceed to center and sign a postpaid plan with the number u lost, then if u wanna change it back to prepaid can do that after few days, got 1 forumer tried b4 cool2.gif
CnY Garage
post Jan 15 2014, 10:09 PM

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QUOTE(kagamistar @ Jan 15 2014, 06:25 PM)
I went umobile service cntr at one utama..
Ok if anyone want to convert to prepaid, better go there by the end of month..
I forgot when it is..maybe 23 above because, they still charge u for a month.
Then u ll get rm5 free for ur new prepaid plan.
Thats all.dont forget to bring ic and if u use other's ic, please bring the person also.
Like u registered the number using ur mother's.u have to bring ur mom's ic and also ur mom to sign.
Thats all.
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They charge you the last full month bill and ask you to pay or what? As I know voice plan is prorated bill, no need to pay full month 1, confirm for you tomorrow but don't forget to top up with me brows.gif
CnY Garage
post Jan 16 2014, 10:11 AM

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QUOTE(edwardstevens @ Jan 16 2014, 03:47 AM)
'sup

bought a broadband prepaid with mf667. dunno if the package already m68 with the free 5gb off peak.

anyways got any other way to check the prepaid bb quota, like website?
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connect computer send SMS DATA2 to 28118, or put sim into phone to check, no other way for now

QUOTE(ivandj @ Jan 16 2014, 05:59 AM)
Whats the capped speed after over quota .
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64kbps

QUOTE(cybpsych @ Jan 16 2014, 08:54 AM)
heard umobile relaunching new postpaid plans tomorrow.

any insider news, CnY Garage ? brows.gif
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wait my good news brows.gif tonight going
CnY Garage
post Jan 16 2014, 11:07 AM

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QUOTE(cybpsych @ Jan 16 2014, 11:03 AM)
tonight's the dealer convention?  thumbup.gif
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yup, u wan curi curi masuk makan ? but obviously non- halal 1
CnY Garage
post Jan 17 2014, 08:09 AM

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https://forum.lowyat.net/index.php?showtopi...&#entry65853911

Guys I got some photos regarding yesterday dinner

U50 compare to old plan only less 100 min calls to other operators but unlimited calls to umobile users, a very huge advantage for those users that having most frens and family using umobile, but I think this is still the same for those need more calls to other operator, you just need to add on a RM 8 for 80 mins free mins to other operators

So in fact, umobile only use 20 mins of other operator mins exchange for unlimited umobile calling, so worth
CnY Garage
post Jan 17 2014, 01:16 PM

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QUOTE(vostro78 @ Jan 17 2014, 01:14 PM)
and if yes, the min monthly charges will be : rm50 + 10 + 10  + 6% if i not exceed any usage and e billing ?
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yup, u are correct, this is the brand new plan that combine SP68 and U50/U80

really very easy to suit most of the customers cool2.gif
CnY Garage
post Jan 17 2014, 01:23 PM

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QUOTE(vostro78 @ Jan 17 2014, 01:20 PM)
do let me know ya if you can help me convert all my 3 prepaid to this plan
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sure I can la tongue.gif

pm u tomorrow. confirm with the internal staff for this
CnY Garage
post Jan 17 2014, 02:18 PM

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QUOTE(cr3aMreApEr @ Jan 17 2014, 02:08 PM)
thanks! will try it out tmr!

btw.. wats the best plan to recommend? vr less call and surf alot!
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just get a prepaid and subscribe 5gb + 5gb for RM 68 plan
or RM 128 20gb, enough data le gua
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post Jan 19 2014, 08:07 AM

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QUOTE(nordingh @ Jan 18 2014, 10:41 PM)
That what I doing...  use up all my quota (20GB) and terminate. Actually terminated 3 hours ago. No need for me to do at the end of the month because I afraid to busy to go, end up getting charges full again when reach Feb.
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Haha then can subscribe a new 1 with me rclxms.gif

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