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U Mobile U-Mobile Thread V5, www.u.com.my

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CnY Garage
post May 14 2014, 12:23 PM

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QUOTE(LostAndFound @ May 14 2014, 12:17 PM)
My CC give me more benefits than your 5% though, so prefer buy reload that way =)
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so u can try purchase it via my lxlxxg store but i believe only i doing netpay for that tongue.gif since they charge me more than 5% too cry.gif
CnY Garage
post May 16 2014, 10:09 AM

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QUOTE(hyperyouth_firepower @ May 14 2014, 10:58 PM)
can I ask the 20GB data still exist?
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Yup still exist
CnY Garage
post May 17 2014, 12:41 PM

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QUOTE(Hunz @ May 16 2014, 05:07 PM)
Just wondering did anyone received call from umobile service centre to verify address/d.o.b ?
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if u subscribed postpaid voice or broadband with umobile, they might choose customer to call to verify randomly, its normal

QUOTE(Rudd @ May 17 2014, 12:40 AM)
how much per month?
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postpaid prepaid different, if interested with special discount then pm me cool2.gif
CnY Garage
post May 18 2014, 07:37 PM

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QUOTE(ericling @ May 18 2014, 02:53 PM)
I have the ZTE 21 Mbps MiFi modem. But I realize that it get heat up really easily. In about 5 minutes.
I wonder is it normal?
And how can I pay my bill online?
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yup most usb modem get heat easily, usually i open the case when using it, quite normal.

u can pay your bill thru u.com.my selfcare with credit card, M2U or CIMBCLICK, and sure paying bill with me can enjoy 5% discount brows.gif

QUOTE(thpace @ May 18 2014, 03:29 PM)
can anyone on their LTE on umbile network?

mine just cant even after send sms a few times
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yup i tried @ subang jaya, fantastic speed but i believe only @ that area, some areas are disaster ...
try resend the sms again next few days thanks to their professional system shakehead.gif
CnY Garage
post May 28 2014, 02:00 PM

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QUOTE(Duramonkey @ May 28 2014, 12:39 AM)
oh i see.., but i am using Umobile prepaid mb68 now, wink.gif  so.., no need switch telco, hehe.., just need switch to postpaid coz need more quota mah.., mb68 postpaid got 10gb quota in total so... drool.gif
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but the problem is postpaid broadband got no voice call funtion, thats why prepaid broadband unable convert to postpaid broadband, even they allow you to keep the number, but the number is meaningless since u can't use it to call as well, just for paying bill purpose cool2.gif

QUOTE(Rudd @ May 28 2014, 01:12 AM)
Can bypass quota if using umi18?
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haha good question and try wait experts to get it done and you pay bit or more to get it
CnY Garage
post May 31 2014, 02:54 PM

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QUOTE(Rudd @ May 29 2014, 12:56 AM)
will be ok,
as long as not cekik darah like those seller at fb  icon_rolleyes.gif
i think more or less, very few chances that WE can earn the extra income thats why sure high mark up margin until lots seller to compete, i believe few of here also tried to sell umobile unlimited with RM 80 and that super deal only last 1 week after umobile found the leak and fixed that.

QUOTE(aerobowl @ May 30 2014, 03:19 PM)
here my story of umobile postpaid termination:

APR 26: filled termination form and paid the outstanding of mar as thats the latest invoice im having and also paid the RM10 termination fee and my simcard was collected back

MAY 30: called umobile hotline and they replied my account still ACTIVE, called the store/dealer who did my termination replied i need to pay the outstanding and very likely i will be charged the month of MAY even though the simcard was collected back on APR 26

this sound like never ending? as the current month invoice always come like after mid of the month, like now i only can see invoice for APR.. so if now doing the termination umobile will reply i have MAY outstanding which they only issue me like mid JUN?
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IF the dealer going to help u to terminate the broadband line basically they hope u to settle the payment with them, and probably (including me) would collect all forms together , most likely 1 MAY till 29 MAY (my practise) cancellation form and pass to center within 29 and 30 (since we got no authority to cancel the line by ourselves, only center available) .Unfortunately umobile always experience system down on the last day of the month and they not accept 3rd party cancellation, i bear all the payment for my customers, it was total 200++ and i only earn around <> RM 50 from them, so the outcome is like above.

with your case( let say the dealer forgot or not going to help to terminate over center) you can't complain against UMOBILE center or Customer service since they never received any cancellation request.

suggestion : with your receipt and proof of request to cancel and settle with the dealer, they might probably need to settle the outstanding.
worst scenario : u complain with the dealer, then they tell u in a different way (something like we can't help to terminate , only center can, sorry ya) and refuse to pay the next month (june bill) then either u enjoy 1 more month usage and terminate over counter to be safe, or go complain with center. Then center would give warning to the dealer but the problem wouldn't be settled as long as dealer don't want to bear it IF u got no proof that the dealer PROMISED to help u to terminate.

GOOD LUCK

QUOTE(47100 @ May 30 2014, 03:55 PM)
you didt go to umobile centre?
goin thru dealer always mess.
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yup some dealers always go mess but some dealers provide better service than center ma brows.gif

QUOTE(Rudd @ May 30 2014, 05:25 PM)
umobile, how long for a number from being terminated?
if i dont topup.
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u mean prepaid ? normally 60 days after expired, but heard that going to be 40 days after expired since umobile not enough numbers to reproduce

QUOTE(kliprift @ May 31 2014, 03:27 AM)
Hi, just to confirm that our Umobile Broadband Manager cannot check Off Peak usage now, and SMSing DATA2  to 28118 doesn't tell me my off peak usage as well ?

because i have used my peak data, and decided to wake up after 2 AM to work, and found my speed got capped. The CS said i have used up both peak and off peak which i know is a lie because i don't use at night before.
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u put into phone and *118*2*3# should can check right ?

QUOTE(coolstore @ May 31 2014, 12:04 PM)
now only i know that even u have sufficient balance credit in acc, the umi28 will not auto renew unless u got to do fresh top up credit... shxt policy
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is that your credit expired ? then need fresh top up already

last time even ur credit expired, u still can purchase umi28 or mb40 and enjoy 30 days usage, but now obviously u need to be active to subscribe package

This post has been edited by CnY Garage: May 31 2014, 02:55 PM
CnY Garage
post May 31 2014, 03:07 PM

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QUOTE(lpc26 @ May 31 2014, 03:03 PM)
my umobile cannot topup how ah?
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what u mean u can't top up ? with coupon code or direct e load ?
CnY Garage
post May 31 2014, 03:10 PM

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QUOTE(lpc26 @ May 31 2014, 03:09 PM)
with topup code... line number didn't expired yet.
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honestly their coupon code lots trouble, sometimes when system hang u key in 3 times they consider 3 times wrong u need to claim @ center
CnY Garage
post May 31 2014, 03:18 PM

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QUOTE(lpc26 @ May 31 2014, 03:13 PM)
waaa like that ah, i got 2 code... both also cannot...so stupid de system.
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sometimes u try the code @ another umobile number then might probably successful, very funny 1, just try first
CnY Garage
post May 31 2014, 06:01 PM

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QUOTE(Rudd @ May 31 2014, 03:44 PM)
pay expensively but no guaranteed for the trick to still work after some times.  sweat.gif

looks like need to min topup rm5 per month  hmm.gif
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is it too harsh to top up RM 5 monthly meh =.= haha umobile the only 1 giving twice longer active validity already

last time is FRIENDI last longest , dono got change or not, whenever u make call then extend validity, soon i will research and compare all telco, finally i got all dealership for most telco brows.gif except for DiGi .... shakehead.gif
CnY Garage
post Jun 3 2014, 05:03 PM

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QUOTE(h@ksam @ Jun 2 2014, 03:39 PM)
how does the system work though?

If I am currently subscribed and paid UMI till 12 June, doesn't that include line validity as well?

Package                  UMI 18
Price                  RM18/month
Maximum usage  Unlimited
high-speed quota      250MB
additional
data charges          NO
validity                  30 days

got this info from their website, isn't 'validity' the line validity? I'm confused sad.gif
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simple to differentiate, ur UMI 18 valid till 14 Jun, so u can use ur FREE MINS till 14 JUN, but when u finished them off before 14 JUN, u still wanna call is not possible since ur account is EXPIRED, only ur plan is active and working but not your prepaid account, same for the sms
CnY Garage
post Jun 3 2014, 05:29 PM

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QUOTE(wan7075 @ Jun 3 2014, 05:09 PM)
so u mean it top up prepaid amount rm20 on 23 Apr so it expired on 2 June? even though he subscribe UMI18 on 14 May?
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by the way u top up RM 20 should be 40 active days, so monthly topup RM 20 and subscribe UMI18 would not cost any trouble

unless u top up RM 20 and subscribe UMI 18 and top up another RM 20 again few days later, next UMI18 renew with ur current balance credit doesn't extend ur validity of prepaid

example

1 JUNE top up 20
validity till 10 JULY
UMI 18 on 1JUNE till 30 JUNE

30 JUNE top up 20
validity till 10 AUG
UMI 18 renew on 1JULY till 30 JULY

no problem at all

problem case:
1 JUNE top up 20
validity till 10 JULY
UMI 18 on 1JUNE till 30 JUNE

10 JUNE top up 20
validity till 20 JULY
UMI 18 on 1JULY till 30 JULY
(so there is a lack of validity period from 21-30 JULY for your prepaid account)

CnY Garage
post Jun 5 2014, 02:16 PM

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QUOTE(epo @ Jun 4 2014, 06:29 PM)
Haiyaaa call IDD this morning till now but no 15% add-on received...  doh.gif
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for your information only 10% only la

now they change to instant for the 10% already, when i call iDD and reload 100 then i received 110 credits total

QUOTE(detirta @ Jun 5 2014, 02:11 PM)
Hello there,

anybody knows the email contact to speed up my inquiry in customer service?

On May 8, 2014 i send inquiry to ask about my billing.
But until today U Mobile doesn't give any solution.

My issue:
On 06-Apr-2014 took Broadband Loyalty Programme and made advanced payment RM. 100. However The advance payment is NOT deducted against my first month's bill statement as promised.

Thank you in advance.
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u might need to proceed to center to file a complaint about this, this system leakage happen always for the advance payment 100 and would reflected for sure but just not sure when ....
CnY Garage
post Jun 5 2014, 02:22 PM

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QUOTE(detirta @ Jun 5 2014, 02:20 PM)
Phew... the customer service is mostly troublesome..
Let see if i got time to go to Berjaya.

Thanks anyway..
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actually for email also possible to proceed since i always did that but u need to attach ur bill and receipt and all the details and send them again and again until some1 really doing his works saw it haha good luck whistling.gif
CnY Garage
post Jun 9 2014, 12:33 PM

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QUOTE(aerobowl @ Jun 6 2014, 02:17 PM)
story continues..

MAY 31: went berjaya timesquare service centre to request termination, the staff told me the dealer had submitted the termination but is pending as has outstanding. not even service centre can terminate my account.. so the staff filed some sort service request report and gave me the number

JUN 06: umobile called me and said they received number porting request instead of termination and asked me best go back the dealer to settle!? anyway i asked umbile to ask the dealer instead asking me go and ask

to be continued..
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whenever u deal with any telco person even center, take their NAME and any proof of submitting anything, by the way your termination is on BROADBAND or VOICE plan, dealer might help u to terminate the VOICE PLAN thru mnp out to another telco , but BROADBAND only available to terminate over counter, IF now the MNP is STUCKED due to outstanding, finish paying the outstanding then call the dealer to continue to mnp and ask them to refund bout the EXTRA outstanding COST. If thats a broadband plan, there is no way a dealer can submit a PORTING request, therefore u just need to stand strong and mean to settle the case STRAIGHT AWAY with their manager or some1 with higher authority, otherwise the story keep going ....

QUOTE(ericling @ Jun 8 2014, 11:28 AM)
I just paid my bill through CIMBclicks.
When will they confirm my payment?
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1-2 working days, same to M2U,
u can try paying bill with me ma, almost instant leh brows.gif

QUOTE(wemglucas3 @ Jun 8 2014, 05:52 PM)
Why I can't pay my bill online via umobile self care ? The pay bill section keep telling me connection reset. Tried with a few computer and browser also can't.
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umobile system and online website always malfunction, please do not expect too much shakehead.gif

QUOTE(LostAndFound @ Jun 9 2014, 08:30 AM)
I suggest those trying to pay bill online look at lelong.com.my or around lowyat forums for deals. I remember getting 8% discount from someone on lelong.com.my before.
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haha that 8% is my penang fren, but he only provide CONTACT SELLER rather than BUY NOW, thats why he complain very less customer brows.gif i also got store over there leh with lots other products too hehe, lets guess which store is mine.
CnY Garage
post Jun 11 2014, 12:07 PM

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QUOTE(chuahcs79 @ Jun 10 2014, 10:57 PM)
yeah, in the past when it happen, the CS/service centre technician also dont know what happen,.
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maybe none of them wanna know what happen and ignore when u complain ... malaysia style in coping with any stress and troubles ....
CnY Garage
post Jun 13 2014, 08:58 AM

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QUOTE(thesoothsayer @ Jun 12 2014, 05:39 PM)
What are the advantages in taking the prepaid broadband over the postpaid broadband?

For the same price, you get double the data by using postpaid.

Can someone share on why they'd prefer prepaid?

Trying to see if I miss any loopholes.
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ur point is only applicable on the 5gb plan which free extra 5gb at MIDNIGHT

prepaid = flexible, can change plan or stop and continue @ anytime , booster 1gb, need to buy top up to subscribe

postpaid = hassle free , just pay bill monthly, booster @ 1.5gb, better than prepaid 1gb


by the way there is no best broadband package, only most suitable 1, for your information both plan i also got offer special discount brows.gif
CnY Garage
post Jun 19 2014, 11:32 AM

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QUOTE(macang @ Jun 16 2014, 08:23 PM)
hi..can i mnp from celcom prepaid to umobile prepaid??
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yes can , u can approach me to do it brows.gif

QUOTE(vostro78 @ Jun 18 2014, 04:49 PM)
yes can, prepaid to prepaid can only do at center.
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i got do for u before leh

other prepaid to umobile prepaid cool2.gif

QUOTE(adamw @ Jun 19 2014, 10:20 AM)
Currently on U88, owe rm10.50 & they bar my line. Any other telco with better offer? What is the deposit for! WTF!
And when I try to pay online kena this screen pula!
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their system bar the line either the outstanding more than 1 and half month or more than credit limit, so i think this will not be any difference for any other telco
and just for your information u can pay thru dealers here to enjoy discount and better response than umobile CS and website including me brows.gif ( but be careful con man la but most known umobile dealer here is ok )
CnY Garage
post Jun 19 2014, 11:59 AM

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QUOTE(Saladz @ Jun 19 2014, 11:46 AM)
Har? My friend bought 1 sim card at KL Sentral, they charge her rm 40 for rm 15 credit, kena con ah?
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haha haha very obviously , unless the number very pretty lo
CnY Garage
post Jun 19 2014, 03:40 PM

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QUOTE(jiro1986 @ Jun 19 2014, 01:12 PM)
did anyone use u mobile with zenfone 5 8gb 2gb ram version asus malaysia set?

the setting auto disable all my ingoing and outgoing call...

to deactiavte it all i need a password which i never set and duno wat is tat.

then it will appear connection problem or mmi code invalid.

but when i put tat sim card to other phone it work perfectly.

any sifu help pls
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obviously it is locked to a specific telco, u need a code to fully unlock the phone first, or flash it or unlock by some special software tool

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