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U Mobile U-Mobile Thread V5, www.u.com.my

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CnY Garage
post May 2 2014, 02:54 PM

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QUOTE(bsu3 @ May 2 2014, 02:48 PM)
hi, want to ask. i want to change my handset to iphone 5s. do i need to change the sim card? (now using note3)
*
yup, note3 using micro iphone 5s using nano

u need to replace a new sim or cut into nano sims to fit it. cool2.gif
CnY Garage
post May 2 2014, 03:19 PM

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QUOTE(bsu3 @ May 2 2014, 03:04 PM)
so. have to go back to sc to change it or any dealer will do?
thank
*
if cutting only go any handphone shop will do
CnY Garage
post May 5 2014, 10:43 AM

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QUOTE(vinn @ May 2 2014, 08:51 PM)
i've subscribed MB128, can i know how to check quota through SMS? TIA

-----edited-------
Got it. send DATA to 28118  biggrin.gif
*
its 0.05 cents per sms charge

QUOTE(tinyorange @ May 3 2014, 07:29 PM)
i am using umobile prepaid (umi28) and will go oversea this month, may i know how to activate roaming?
*
postpaid then RM 300 deposit to active the roaming cool2.gif
CnY Garage
post May 5 2014, 11:22 AM

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QUOTE(vostro78 @ May 5 2014, 11:17 AM)
my account got rm29++, today i subscribe umi28 and received the sms . data plan also start using 10mb...

fine, makes a call, few mins later then phone call ended...and receive sms mention that my credit no enough... check back only know that the call was not count in umi but deduct my left over rm2.... wa lau... now my credit left 6 cent and i cant call out although my umi show i got 50 min of free call.
*
haha what number are u calling ?

or u discover another new problem ? shakehead.gif
CnY Garage
post May 5 2014, 12:12 PM

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QUOTE(vostro78 @ May 5 2014, 12:10 PM)
i call 1300. call unifi lo... want to change installation date...
*
sure lo yawn.gif who tell u 1300 concluded in the free mins .... only 03 available since last week
CnY Garage
post May 6 2014, 08:07 AM

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QUOTE(fisherman10 @ May 6 2014, 01:16 AM)
Only 03 available?

How bout calling to handphone numbers?
*
I mean only 03 available beside Handphone number, idd and 1800 1300 all not using free mins
CnY Garage
post May 8 2014, 10:40 AM

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QUOTE(gyver @ May 8 2014, 09:55 AM)
I am having the same problem. Last credit is RM40 but couldn't call or sms since last 2 days.

Incoming sms is ok.

Data is ok, still can whatsapp, thank god!

But I cannot make calls... that is a big no no.
*
dono the exact problem but i think only particular cases since most of the umobile prepaid users still manage to call out

QUOTE(digilife @ May 8 2014, 10:34 AM)
Just report , the first 2 links are good enough already

Maybe UM will give us free credits for the downtime

icon_idea.gif
*
i believe they would free some data as last time few hours complete network down cry.gif




by the way, wasted my 3 days shop off cause of their "system maintenance" , disaster for them, even bigger disaster for dealers like us with BIG BIG UMOBILE SIGNBOARD, customers come to complain while we can't do anything to help, which mean we can't run the business and make profit for the daily expenses.... icon_question.gif meanwhile, i am sitting in my shop with main door closed, dono when system restored back ...
CnY Garage
post May 8 2014, 11:02 AM

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QUOTE(digilife @ May 8 2014, 10:48 AM)
Go Uncle Lim place try your luck

laugh.gif  laugh.gif
*
haha, how u know my fren is jio ing me to genting .... brows.gif anyway i only can win while no cash involve ... good luck with no reward ...

QUOTE(vostro78 @ May 8 2014, 10:53 AM)
my 2 prepaid line not affected ..... dono when they restore i will enjoy any compensation gift or not  tongue.gif
*
ur new profile photo looks better icon_idea.gif i wish every1 can enjoy the extra compensation except that you rclxm9.gif
CnY Garage
post May 8 2014, 11:14 AM

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QUOTE(digilife @ May 8 2014, 11:09 AM)
##I got 6th sense

**who says need cash? got creditcard got chips , after winning convert chips to cash , instant reward

brows.gif
*
i 99% guess correctly which team gonna lost or winning IF no benefit involved, but whenever i place a bet the situation is @ opposite way shakehead.gif maybe i should interview to be their spy, whatever customer buy i follow, then the casino win and pay my salary rclxm9.gif
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post May 8 2014, 12:02 PM

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QUOTE(gyver @ May 8 2014, 11:47 AM)
Still unable to call out  cry.gif

Looks like I have to get another SIM for this phone.
*
is it expired or under barred status ??
CnY Garage
post May 8 2014, 12:13 PM

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QUOTE(Duramonkey @ May 8 2014, 12:08 PM)
i am able to use my prepaid MB68 to go online without much problem, the only thing is, i am not able to check my data usage via the Umobile broadband manager, the "prepaid/postpaid" button is missing. Seems i am not their telco subscriber, i can only check my data usage via the UBM and webiste until it's properly fixed....  rclxub.gif
*
actually their own designed dashboard for the modem look dumb... not user frenly for me ...
CnY Garage
post May 9 2014, 11:56 AM

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they giving free RM 5 credits for all prepaid customers, how about postpaid customers leh =.=
CnY Garage
post May 9 2014, 12:03 PM

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QUOTE(yuekuan @ May 9 2014, 11:58 AM)
Hi,

I am using broadband prepaid. MB40. I am not able to connect since 2 days ago. Anyone else having this issue?

It's just showing "Activate" button on the panel, and signal from HSPA to UMTS periodically.

sad.gif
*
should be showing CONNECT right ? if showing activate either the card is no more activate or reinstall the panel first
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post May 9 2014, 12:32 PM

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QUOTE(yuekuan @ May 9 2014, 12:20 PM)
Tried update the modem firmware and also reinstall the application.
Not helping.
Tried contact umobile support hotline, no1 pick up. sad.gif
Are you able to check number active status on your side?
notworthy.gif

*check from website, status shows active.
*
try testing on another pc

or put the card into phone to use the data to troubleshoot the real problem cool2.gif
CnY Garage
post May 9 2014, 01:43 PM

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QUOTE(yuekuan @ May 9 2014, 01:26 PM)
Could you roughly elaborate how could I test it with a mobile phone?
I tried *118# but unfortunately it wrote due to service maintenance, service is not available.
notworthy.gif
*
check data

Check your data usage by sending DATA2 to 28118 via SMS


check balance credit

CREDIT to 28118
CnY Garage
post May 9 2014, 02:47 PM

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QUOTE(epo @ May 9 2014, 02:23 PM)
Eh last night reload via u , didn't get RM5 but get RM7.50 (15% top-up bonus coz MNP)
How come arrr... I'm MNP 2.5 yrs ago wooo...
*
haha u lucky then keep silent lo rclxms.gif



here attach all sms function to u all

TO SUBSCRIBE

Via SMS
UMI18:
SMS ON UMI 18
UMI28:
SMS ON UMI 28
UMI38:
SMS ON UMI 38
UMI48:
SMS ON UMI 48 TO 28118


ACTIVATE YOUR POSTPAID OR PREPAID
BROADBAND PLAN
Via SMS

Send ON <space> MBXX (e.g. ON MB40) To 28118
MBDAY
MB15
MB40
MB68
MB128

cool2.gif
CnY Garage
post May 9 2014, 03:22 PM

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QUOTE(yuekuan @ May 9 2014, 03:20 PM)
Swt. Renewed on 28th April.
It shows me Sorry you do not have any Peak or Off Peak balances when I key in DATA2 to 28118.
Means I need to go visit their store to verify with them?
*
actually i test, thru sms also can't check anything and activate any plan cry.gif
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post May 9 2014, 04:16 PM

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QUOTE(yvliew @ May 9 2014, 04:13 PM)
no reply. doesnt work.. is it proven working?
*
nope tried

not working
no use
shakehead.gif
CnY Garage
post May 14 2014, 09:24 AM

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[quote=KuzumiTaiga,May 12 2014, 01:13 PM]
if got call usage, then can see calll details in the bill wan smile.gif
*

[/quote]
yup, saw the list of numbers I called there. laugh.gif thanks man, to digilife as well, kinda clarified things for me, will update on the missing 28!
*

[/quote]


actually this is a very big leakage in the application process, we must credit the RM 28 within 3 days after receiving the advance payment from customer for NEW NUMBER which means 018 /011 but not MNP customers who umobile worry that customers would complain if the MNP is failed, customers go to center and request for the refund, but usually the dealer also would charge the RM 28 as part of small profit including me while we try our best to settle the case.So the problem is here, umobile didn't request for the RM 28 advance payment for MNP customers but the dealer already charged on you, which means the responsibility is on the dealer there, you should just provide the receipt and claim it back.

Regarding the RM 3 itemized bill, umobile registration system set the ITEMIZED BILL as necessary for default, so probably the dealer didn't register your application correctly, so umobile center still showing you requested the itemized bill and they won't ever to waive it for you.

1. dealer not well trained on explanation and registration part.
2. customer service only explain to you but not checking any back end problem for you as they know NOTHING but according to the system only...

cool2.gif

haha by the way promote a while can pay bill with me with 5% discount brows.gif
CnY Garage
post May 14 2014, 11:43 AM

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QUOTE(LostAndFound @ May 14 2014, 11:07 AM)
I will use your service if allowed to use CC and not by bank transfer =)
*
haha thinking to apply CC machine long time ago but customers don't want to bear the 1.4% extra charged by the terminal, so no point for me to apply it

u can pay by CC to my LxLxxx account by netpay but sure no discount available, LxLxxg charge me 5% and netpay charge me 3% for CC, not earning anything from me here but customers attention cry.gif

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