Same with me earlier this month. The insurance agent got a message "Owner not found" and i could not renew my road tax. Call to JPJ and they say "under investigation". But did not say what.

I went straight to JPJ and check. Their old JPJ computer system, says no problem, no fines, no transfer or ownership or anything. But the new system which is called MYSIKAP says i did not clear insurance. Of course! Then called the company that does the transition for them and then they say JPJ backend did not update system. So end up 3 days of constant calling to JPJ later, then only insurance can clear.

So your problem might be like mine. They did not do their job. Their JPJ staff HQ is even more crappy. They say to go to UTC. The integrated gov services center. I onder what kind of help would that be when it is clearly JPJ's fault.

First go to website and check if u have summons in PDRM or JPJ. Then call up JPJ (Putrajaya HQ) and say u cannot renew insurance because of some error in their system. U need to check with your insurance company also just in case.