{Official HTC One And The Only One Thread V9}, HTC Zoe/Blink Feed/Boom Sound/Sense 5
{Official HTC One And The Only One Thread V9}, HTC Zoe/Blink Feed/Boom Sound/Sense 5
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Nov 21 2013, 07:59 PM
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#1
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Junior Member
252 posts Joined: Dec 2009 From: Ahmadi,kuwait |
my screen glass cracked,can repair or not?only dropped 1 m height
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Nov 21 2013, 11:57 PM
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#2
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Junior Member
252 posts Joined: Dec 2009 From: Ahmadi,kuwait |
QUOTE(samson1618 @ Nov 21 2013, 08:48 PM) Send back for repair cost few hundred .... , don't get angry la you might be the one in a million who's so bad luck kena the weak point of the screen . i drop mine at the 1st week with my tempered glass , the tempered glass cracked also but lucky not my screen . yup,so just directly send to senQ rite?coz i bought there,,and 1 more thing,the purplish issue on low light also happen on my phone,for this case ,can we use warranty for repair?Hmm if you notice you have purple tint , normally the picture you shoot will look like abit like clay colour |
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Nov 28 2013, 10:20 PM
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#3
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Junior Member
252 posts Joined: Dec 2009 From: Ahmadi,kuwait |
any1 had experienced claim waranty with SenQ?
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Nov 28 2013, 10:27 PM
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#4
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Junior Member
252 posts Joined: Dec 2009 From: Ahmadi,kuwait |
and one more question,should i send directly to service centre at BTS? or just send to SenQ one utama? even i buy with senQ,doesnt mean i cannot send directly to SC rite?
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Nov 28 2013, 10:42 PM
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#5
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Junior Member
252 posts Joined: Dec 2009 From: Ahmadi,kuwait |
QUOTE(kahyeec @ Nov 28 2013, 10:31 PM) Yes. Me. oo thanks,my camera problem suck big time,+need repair for that,plus my glass already crack hahahhahaFirst Time claim just bring phone and bill back to The store that you bought it . They will do the rest. retain a claim sheet that they will give you if they ever forget you . (you make noise , they will never forget you, no need claim sheet also can take phone after 4 weeks) only IC . If buy within 24 hours. Then they will 1 to 1 exchange for you. I saw one guy at Senq last night. Bought the day before. The sales rep say give him 1-1 exchange BUT I saw 4 sets open box on the table , why four open sets you ask? Because they open 4 sets the camera also purple tint. If you send direct to Berjaya Times Square & they screw up so bad that they have to give you new set, then whatever IMEI on that set will not be in Senq's database, and you will have to deal with Berjaya Times Square from then on because SenQ will disavow the phone since it is not the same IMEI as the one they sold to you. |
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Nov 28 2013, 11:07 PM
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#6
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Junior Member
252 posts Joined: Dec 2009 From: Ahmadi,kuwait |
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Nov 28 2013, 11:30 PM
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#7
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Junior Member
252 posts Joined: Dec 2009 From: Ahmadi,kuwait |
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Nov 28 2013, 11:43 PM
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#8
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Junior Member
252 posts Joined: Dec 2009 From: Ahmadi,kuwait |
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Nov 29 2013, 08:27 PM
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#9
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Junior Member
252 posts Joined: Dec 2009 From: Ahmadi,kuwait |
send ady my phone at senQ,n one of workers there said my glass probably cost me about 800-900,n my reaction was WTF,only glass not LCD part also cos that much??
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Nov 30 2013, 12:56 AM
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#10
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Junior Member
252 posts Joined: Dec 2009 From: Ahmadi,kuwait |
i wonder how many ppl alrdy sent to SC for camera problem,,,hahahaha
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Dec 9 2013, 04:56 PM
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#11
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Junior Member
252 posts Joined: Dec 2009 From: Ahmadi,kuwait |
hey guys,wanna ask u sumting,is it true when we broke down our screen,it will void all the waranty? my problem is,i wanna claim waranty on my camera,buy they said i cant because i broke down my screen,actually my camera problem is not cause by the broken screen,it is the purplish issue that i got since i update sofware
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Dec 9 2013, 09:58 PM
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#12
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Junior Member
252 posts Joined: Dec 2009 From: Ahmadi,kuwait |
QUOTE(KVLWL @ Dec 9 2013, 09:47 PM) You may: the problem is i alrdy sent the phone and they quote me alrdy around RM 945 ,which is i feel like bullshit to pay that,because they claim my camera issue is happen due to my crack screen.so whats next? i feel loss alrdy,if i just repair on screen,they sure got in databse rite that i alrdy sent my phone there?1) don't claim for camera repair first but seek repair for yr screen (sure u have to paid for this). Once screen repair ok then send in for claim camera. OR 2) try negotiate with them. If they not accept then filing to tribunal consumer claim department. Of course if loss the case then u have to pay for both repair lo |
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Dec 9 2013, 10:17 PM
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#13
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Junior Member
252 posts Joined: Dec 2009 From: Ahmadi,kuwait |
QUOTE(KVLWL @ Dec 9 2013, 10:10 PM) above quotation is just for camera or both? actually u still got chance to fight yr case in tribunal consumer claim as now a lot info from internet can prove that HTC One camera part has purple tinted issue. Crack on screen is front of phone but camera is on the back. If fight to court then HTC have to prove how crack screen will make camera become purple tinted.... For my case I already copy and save a lot of data from internet. U also can do the search. Sure it will help u. |
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Dec 9 2013, 10:22 PM
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#14
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Junior Member
252 posts Joined: Dec 2009 From: Ahmadi,kuwait |
QUOTE(KVLWL @ Dec 9 2013, 10:19 PM) what u mean? filing case with tribunal consumer claim??? ok thanks broif for filing case u can read brother Jason article. He did teach and share with us procedure and experience on how to do it. U may also click below and study it. http://ttpm.kpdnkk.gov.my/portal/index.php/en/tribunal |
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Dec 9 2013, 10:45 PM
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#15
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Junior Member
252 posts Joined: Dec 2009 From: Ahmadi,kuwait |
can i get brother jason link regarding this matter?
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Dec 11 2013, 11:07 AM
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#16
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Junior Member
252 posts Joined: Dec 2009 From: Ahmadi,kuwait |
i knew it alrdy,they wont claim my camera,they said my camera waranty void due my crack lcd issue
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Dec 11 2013, 12:17 PM
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#17
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Junior Member
252 posts Joined: Dec 2009 From: Ahmadi,kuwait |
QUOTE(Jason @ Dec 11 2013, 11:26 AM) Ask them explain to you in writing why LCD crack = void camera warranty. so right now i need to call htc or senq?to explain about this?i dono why when i call this htc guy,explain about the purple issue,they seem do no anything,like wtf,i thought too many customer alrdy complained about this.btw thanks broYou change tyre on your car, tyre explode, does it void engine warranty? With that letter, file tribunal In the end = you win. EDIT: and demand for a replacement HTC One while they "fix", say it is also well known HTC takes upwards of 4 weeks to fix, and also demand that you be refunded in full for the purchase price if they are unable to fix the camera. |
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Dec 11 2013, 02:58 PM
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#18
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Junior Member
252 posts Joined: Dec 2009 From: Ahmadi,kuwait |
QUOTE(Jason @ Dec 11 2013, 01:34 PM) the first operator keep telling me my waranty void due my crack lcd and i insist ask them why,but they dun explain much.on second operator,this time he understand my question about why the camera warranty void and he said he is going to bring this case to their respective department.i ask them to give me an email explain about this camera void thingy,but he cannot sure whether he can get or not,now the waiting game is ON hahahaha. |
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Dec 11 2013, 03:46 PM
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#19
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Junior Member
252 posts Joined: Dec 2009 From: Ahmadi,kuwait |
QUOTE(Jason @ Dec 11 2013, 03:30 PM) Wait until you inside coffin also won't call you back lor. LOL. Don't wait bro, call everyday and screw. HTC Malaysia SC is REALLY very bad. agree,their communication so bad,even i explain other thing,then the technicial simply quote ridiculous price to me,i wont let them win,if they still stubborn,we ll see in court LOLApparently operators and technician cannot communicate with each other, all through "system". It's ridiculous. |
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Dec 12 2013, 12:49 AM
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#20
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Junior Member
252 posts Joined: Dec 2009 From: Ahmadi,kuwait |
and one more thing i concern is,my LCD actually working on,just the glass crack,and when i looked at internet,it says we can also can change the glass only,but when i told that HTC guy,he said,we must replace one set,LCD+glass.sound fishy hmmmm
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