i knew it alrdy,they wont claim my camera,they said my camera waranty void due my crack lcd issue

Experience i gain from operator. They say will call you back , but you wait long long la 

here's a trick , tell the operator escalate the issue or get the supervisor talk to you instantly. They say will inform them and call you back , but you insist NO. Tell them you wont close the call untill the supervisor attended you. 

First, I thought I can manage it well too. I got the HTC officer from Philipines said can help me. Make a lot of promises to me before I sent to them. That guy dissapear since then. I called HTC many time and ask them escalate to him but no answer. Maybe he is celebrating Xmas now, nothing I can do ... really. Scold them, write email to them, do whatever I can .. but they are very polite and calm to say sorry .. thousand apologizes to you. Basically all this are rubbish that I dont want to hear... end up I just keep quiet and wait for one month.

Of course, file tribunal is my last option if still cannot fix. Cant think too much. Basically the SC / Support are hopeless to support customer from other states.

totally agreed.

bro Jason, may I know is the hearing date will be set after 14 days of form 1 filing?

Today received doc proof that respondent already received my form 1. So now waiting for hearing only.

Yesterday another shouting match at HTC Kelana Jaya
The girl at counter think she can be funny and say that she doesnt know anything about my case which was pure BS.
After I start calling the HQ of stupid idiots and let everyone hear through speaker phone miraculously she managed to get my case on her desk. Typical dumb fu*k by the name of Iren.
Of course after that kena maki kow kow from me.

Anyway my set will be ready tomorrow at 3
ONly when you treat these monkeys like dogs then you get things done

Selling my HTC One
https://forum.lowyat.net/index.php?act=ST&f...0#entry65159520

Hi.. wanna knw.. if after i file a tribunal report can i get full refund from them? I dun wan use this shit phone anymore after they send back.. but not yet send back la.. i still feel the best after sales services after i brought the phone 3 days and send it back to them till now..

i bought it on 8th of august this year then i found out there is a gap and took the picture of the gap
then send to HTC. 1st i walked in to BTS and they said this is common problem for HTC one. After i called
the SC and explained to them then they asked me to send it to Kelana jaya SC. i walked in then request for
1 to 1 exhange then i waited almost 2 week then i receive the phone by courier since i unable to take off from my work. After i receive the phone and i just unwrapped it and check, there is GAP again and i called them immediately
then after 1 week the courier collected with me ( i didnt use the phone for a week). then i waited another 2 weeks since they said the stock is from taiwan and need to wait. After i receive phone at the end of September then i used it for a month and sealant or some sort of gum is peeling or drop off by itself and the gap appear. i called them and told and i found out camera issue too. I send it on 14th of November and i requested for 1 to 1 exchange since its not my problem and when they said the request was rejected because i used the phone for a month. But i already facing this problem for 3rd time. Last week they just proceed to repair and they just send the phone by courie. Before sending the phone i already told them i dont want to accept the phone until further explanation and i demanded to talk to the higher management. Till today they said cant approve for the 1 to 1 exchange and they just telling me that the phone SHOULDN'T have problem anymore. And i asked what is the root cause for the problem and they just kept quiet.

So Mr jason, for my case can i appeal for tribunal case ?

Hi. May I know, if I bought my One from Digi, is the respondent Digi or SIS? I'm filing the tribunal, but unsure what to put in the respondent's name and address. I couldn't search SIS website online. Has it been shut down?

Win the case? how bro.. i filing the tribunal report but till 2nd form.. wht to put on statement of defence??

So now my hearing been fixed 9th january. now i didnt receive the phone yet. So if i receive it before 9th then i should hold the phone or sent back to them ?

Now just hang off the phone calling from Digi. They call in to find out what happen to my phone as I file them to tribunal. Will forward all HTC repair report to them soon.

yes...is Eileen call me just now. now I did not claim for camera issue. I am claiming for t9 keyboard missing.

Honestly say before digi action, HTC already assign a person handle my case because they also cannot believe their repair department can release phone with report which comfirm phone has software issue but still "return to end user without repair".

If this put to youtube...company image will spoilt.

Anyway, their courier also have problem. Even a staff handle my case, but courier not come to collect phone on time.

World record broken
I got my phone fixed in 2 days

is the person call you from HTC call CK (lady)?

she also not believe that i been sending 3 times, but phone still unable to make simple call, she promise to call me back within few day and request me on hold proceed tribunal .

lucky i did not listen to her.

i told her that i will proceed while waiting her answer.  i can cancel any time if i got the solution

after 2 weeks, i don receive any call from her.  even i did try to call her and leave a message to request her to call me back.

Just feel like very unhappy with it so blah out everything, sorry guys.

Here's the sample I took under an extremely low light condition + a photo that the lens fully covered up.

But quite weird, for the photo that lens that fully covered up, in the screen it does have some noise but in photo, the noise seems not so obvious.

Its just depressing, with so much hassle. I don't think i would send the phone to warranty. After sales really screw us up

Just receive a call  from the dealer i bought the phone. She asking me that when HTC already exchange one to one for me for 2 times then why you still wanna sue me ? then she said since you already change the phone for 2 times that means the phone the problem no solution. she said like that.

I said you as dealer, you should have responsibility and so on. Now you know when you are in trouble then why you consult with HTC then. Then she said replied that, Fine we meet at court.

Wow so many complaints.

Right now, Maxis is having promotion for HTC One (MYR799) bundled with 2 years contract. I have been thinking to get one until I found so many negative feedback here.

Is it still wise to get HTC One? The new batch is still having the same problem like camera and gap?

Thanks.

Got my phone back after 2 weeks as promised by the service rep at the counter and also the HTC Hotline.

I'm surprised with the service and delighted with the service as I was expecting the worst case scenario which you guys have been talking about. Probably I am lucky or the service is bucking up.

Camera issue seems to be gone for now which I will continue to monitor. Any updates I'll post it up here.

The phone dealer counter me back saying when i'm dealing with HTC then why i sue them ? What i do now ? ?

Maybe or maybe not. Let's see how it goes and all the best to you too!
Nah, this phone hardly have games in there. I have my S3 to fulfil the games and I will never play games like candy crush.
Then again, I should install some to see how it goes. Let's see how it goes then.
Any games that is interesting?

So the purple tint issue are not guarantee fix even after sending to warranty?
Im contemplating whether to send it or not because i have no replacement phone...

Does the new gold color batch fix this issue?

I dont think it will be a problem since htc one max already solved this camera issue