went to one of their branch after trying to cancel it for sometimes Coz less use. checked with their office that I want to cancel the Card if any outstanding amount.

they actually waive off the gover fees without I request.

officer told to use the phone provided to cancel. told me they will call back few days time to confirm the cancellation.

few days later received call, and ask me don't cancel since fees was waive and told I can enjoy their cash back benefits. Isaid I seldom use and don't want. that lady address her name as Ms.Wong, informed me I can't cancel bcoz since theyd waived off the fees.

I asked if that statement state in the policy or t&c when I applied? she said no and its new policy.. I'm so frustrated and told if I can bring this to anyone since its not right.

u know what she said? "please go ahead"..
I ended the call by ask her name then hang up..

what kind of service is this.. cheating bank..

This post has been edited by dec08: Jul 3 2014, 07:44 PM

OK will try that later. do I need to attach photo of my cc cut into pieces?

feel wanna cut it into 18pieces due to their service.. #@$%^

do u know bank negara email address? I got is enquiry email. :\