Anybody having wonky internet now? My Modem keeps restarting by itself. Sigh.

it was working fine earlier today. crap......... and it keeps restarting every 2 minutes now. only Power will be on, then slowly all others reconnect.

I think I have made 5 calls to UniFi center, with 2 calls that went through but disconnected halfway - and then no one calls back. Terus create a case and close it.

How I know it is closed - I received SMS saying it is closed. Seriously? In Starhub where I work, if the agents close the case without giving call back, will kena one.

Just ended a 21min long call with them, using my hp. gonna cost me a bomb. will definitely seek compensation dy. 1-3mths waiver

my typical learned-from-Singaporean style service down, terus marah. hahahaha. well, they can't pinpoint what the issue is, no wrong to that but they require 24hrs for tech to reply to the case first, then only will send tech to my house here to check on the hub. that'll take another like 24 hours? i on the call said, "The very least for them to come to my house is by Tuesday. So I gotta bear with the internet that disconnects every 2-5 minutes for 2 days? I will definitely seek for compensation in this case. I would want to hear from TM regarding my case tomorrow. No calls tomorrow from TM, I will call in and look for your manager."

diam je the agent. i know not her fault but she cannot give resolution, like, "Ok sir, I will send out an e-mail to the technical team, the very least I could do to assist to resolve your issue as you require the internet."

at least saying that can psychologically tipu orang. just my experience working in call centers lah but we do send out emails to speed up process.

well, just sharing my experience to people who, in future, want to dispute/complaint/get waiver.

It is free if you're calling from their own number, i.e your houseline but if your Unifi is down, how to call la?

Really funny one these people