Thank you for contacting TM UniFi.

Referring to your e-mail dated  3rd November 2013 regarding your connection issue, we would like to apologise on the unpleasant experience that you have encountered. Kindly be adviced according on TM demarcation, if customer using VIP10  the download rating is 80%(8mbps) and the upload rating is 60% (6mbps). For international browsing TM was promise 5% of your package subscribe. Your understanding on this matter is highly appreciated. Please refer details as per below for your reference.

PACKAGE            DOWNLOAD      
VIP5/BIZ5            4 MBPS
VIP10/BIZ10       8MBPS 
VIP20/BIZ20       16MBPS              

We hope the explanation has revert to your concern. We looking forward to serve you better.

For further assistance or feedback, kindly e-mail us at unifi@tm.com.my. Alternatively, you can also contact TM UniFi at 1300-88-1221 for "Technical Customer Support" and “General enquiry and Billing”.