i am extremely disappointed with the service of unifi, a supposedly small process takes so long to be completed

here's the full story (note: the unifi account is owned by my dad, so most of the phone calls and applications were done by him)

two weeks ago, my father went to the Taipan branch TM point to appoint for reallocation, he was told that it is very simple process, just bring every thing to the new house and the technician will fix it for you immediately (we are moving from Selangor to Penang)

one day before the reallocation, my dad received a phone call from TM instructing him to apply again in a TM point in Penang, for whatever reason...

so on the day of reallocation (tuesday), we went to Bayan Baru branch TM point to apply again, and they suddenly told us that we have to wait for TWO WEEKS because for some reason our new house address isn't in the computer system... what the ****? even if that's the case it should have been resolved long ago, since my dad went to apply two weeks before, and now we have to wait for another two weeks???

later on the same day, my dad give the call center a call , they mentioned that the address is in the system and suggested that perhaps they type the address wrongly, and ask him to go back to the TM point on the next day to address the issue

so when we went back to the TM point on the next day (wednesday), they give us the same reply, my dad wasn't satisfied with the answer so he kinda made a fuss until the manager come out and say that he will send out an urgent email to the hq to address the issue

on the next day (thursday), my dad call the call center again, they said that the issue has been resolved and he will received a call not later than the next morning

on friday morning, my dad received an sms stating the order and mentioned that the technician will be coming on sunday, great, now we have to wait for 2 more days, he tried to negotiate to an earlier date but they said its not possible, but at least the issue is settled right? not so fast...

today morning, the technician called my dad saying that he cannot install the unifi because he does not have the key to the "phone exchange point", apparently only the housing management has the key (i live in a guarded housing area), and they are not working on sunday... maybe this is not exactly TM's fault, but a few houses in this area have already been equipped with unifi, so they should have known that they need to have a key that is only carried by the housing management, so why did they appoint the installation on a sunday in the first place?

now my dad is trying to get them to come tomorrow, but even that is troublesome, the technician said that he has to received the order from the call center, and the call center said that they can't issue the technicians a new order because they have not return the previous order yet (whatever that means...), now im not even sure if they can come tomorrow

this is incredibly frustrating, something that should have been done ages ago was repeatedly delayed

This post has been edited by lightbringer: Apr 20 2014, 06:08 PM