Today my bad lucky day. I don't know to place a story here.
I got new friend request from my buddy friends. He duplicated his name. And give me some link to click
When i clicked. He want request a password of steam. I tought it's was link to steam. But, Its a bad day. I have lost a lot of item. because of careless. I am new on steam. So i dont know that was a scammer.






Attach the hijack person. Already send the steam for ticketing. Now very sad. No mood to play dota liao.



After waiting a 3 days. Steam support reply me this morning.

Message by Support Tech Fran on Thu, 19th Sep 2013 1:28 pm
Hello TAUFIQ,

Thank you for contacting Steam Support.

Your account security appears to have been compromised.

You must do the following to ensure that the account is secure before it will be enabled again:

1) Scan your computer for viruses, key loggers, spyware, and other malicious code with a virus scan utility that has the most recent virus definitions.

2) Change your SteamPowered.com Support Account password and the password for the e-mail account you are using to contact Support. If you still have access to your Steam account, change the password for that now. If you no longer have access to the email that is associated with your account, please reply with your new email address.

3) In the future, ensure that you do not log in to your Steam account on a public computer, such as a net café or LAN center. Only use your Steam account on a computer that you have regularly secured with the method that was provided in step 1.

4) Before entering your Steam account information into *any* website, ensure that the website's address begins with "https://steamcommunity.com/..." or "https://store.steampowered.com/..." Any website that does not match this pattern is a phishing website designed to steal your account information. Many phishing websites claim to be Steam forum posts or offer free Steam games or in-game items. They are often linked via chat or comments from an unknown user or a friend's account that has already been hijacked.

The account will remain locked until you have completed the list above (in the order provided).

Please notify us when you have completed the checklist. We will enable the account and reset your password.


==========================================================================
After i reply the first email, the next day here come again second email.

Message by Support Tech Fran on Fri, 20th Sep 2013 1:06 pm

Hello TAUFIQ,

We must verify your ownership of the software and associated Steam Account(s) before we unlock your account.

If you purchased software through Steam with a credit card, please confirm the card type (Visa, Mastercard, Discover, American Express), full name, and last four digits of the card used with the order(s).

If you purchased software through Steam through PayPal, please provide the PayPal account holder billing information (name and address) and the PayPal Invoice ID. The Invoice ID will be 16-18 digits long and comprised of only numbers. It may be listed as the Order Description Number.

If you registered software purchased at a retail location, please handwrite your Support Ticket Number 8826-QAKL-4282 directly on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format. Please ensure that you submit a full-color image, rather than a photocopy.

If you have any difficulty locating the CD Key on the packaging, please see the following link:
URL: http://support.steampowered.com/kb_article...=7480-WUSF-3601

Example scans:
http://support.steampowered.com/images/faq...4366/cdkey1.jpg
http://support.steampowered.com/images/faq...4366/cdkey2.jpg

After verifying your proof of ownership we will gladly assist you with this issue.

===========================================================================

After waiting one week with full depression and using a dupe account. Today i get a good news from steam. They restore back my item and reset the password.

team Support <email@support.steampowered.com>
3:31 AM (3 hours ago)

Hello,

A staff member has replied to your question:

Hello TAUFIQ,

We have restored your backpack as a one time exception due to a hijacker committing fraudulent trades.

We have provided account security recommendations, as well as information about Steam Guard and Steam's Trading Policy to avoid any future security issues.

We will investigate this user and take appropriate action upon the hijacker, but we are unable to make changes to your backpack.

Please note that you will not receive a notification about any action taken as a result of this report.

For complete information about our Steam Trading Policy please visit the following link:

Title: Steam Trading Policy
Link: http://support.steampowered.com/kb_article...=9958-MJDG-3003


Well. I hope my topic will be a lessons for people. Beware of cheated people everyday want to scam you.

This post has been edited by sevensigns: Sep 24 2013, 07:30 AM

already read it. Just sharing it liao. No mood to play dota 2. I scared i cannot get back my item.

you kena dengan siapa? sad liao. all my pudge item. GONE. gg.com

sad. like my cases. so you already reported to steam?

Can i get back my item?

nasib badan. sabar jela.mood lost dah ni.

[QUOTE]

never click that link. thats cause my item were losted.

zzzz. i new on steam. i don't know that was a scammer

i am new on steam world. huhu


yup.gg.nak wat mcm ne. silap gi klik link tu.

you have problem like this last time?.

same people?. true?

pastu dia dah buat report belum?

Message by Support Tech Fran on Thu, 19th Sep 2013 1:28 pm
Hello TAUFIQ,

Thank you for contacting Steam Support.

Your account security appears to have been compromised.

You must do the following to ensure that the account is secure before it will be enabled again:

1) Scan your computer for viruses, key loggers, spyware, and other malicious code with a virus scan utility that has the most recent virus definitions.

2) Change your SteamPowered.com Support Account password and the password for the e-mail account you are using to contact Support. If you still have access to your Steam account, change the password for that now. If you no longer have access to the email that is associated with your account, please reply with your new email address.

3) In the future, ensure that you do not log in to your Steam account on a public computer, such as a net café or LAN center. Only use your Steam account on a computer that you have regularly secured with the method that was provided in step 1.

4) Before entering your Steam account information into *any* website, ensure that the website's address begins with "https://steamcommunity.com/..." or "https://store.steampowered.com/..." Any website that does not match this pattern is a phishing website designed to steal your account information. Many phishing websites claim to be Steam forum posts or offer free Steam games or in-game items. They are often linked via chat or comments from an unknown user or a friend's account that has already been hijacked.

The account will remain locked until you have completed the list above (in the order provided).

Please notify us when you have completed the checklist. We will enable the account and reset your password.

sigh and again steam reply my mail. and ask again about ownership.

Message by Support Tech Fran on Fri, 20th Sep 2013 1:06 pm

Hello TAUFIQ,

We must verify your ownership of the software and associated Steam Account(s) before we unlock your account.

If you purchased software through Steam with a credit card, please confirm the card type (Visa, Mastercard, Discover, American Express), full name, and last four digits of the card used with the order(s).

If you purchased software through Steam through PayPal, please provide the PayPal account holder billing information (name and address) and the PayPal Invoice ID. The Invoice ID will be 16-18 digits long and comprised of only numbers. It may be listed as the Order Description Number.

If you registered software purchased at a retail location, please handwrite your Support Ticket Number 8826-QAKL-4282 directly on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format. Please ensure that you submit a full-color image, rather than a photocopy.

If you have any difficulty locating the CD Key on the packaging, please see the following link:
URL: http://support.steampowered.com/kb_article...=7480-WUSF-3601

Example scans:
http://support.steampowered.com/images/faq...4366/cdkey1.jpg
http://support.steampowered.com/images/faq...4366/cdkey2.jpg

After verifying your proof of ownership we will gladly assist you with this issue.

still waiting my replying email. sebab aku pernah beli barang guna debit card. so dia kena ambil action dahulu approval user.

Hello,

A staff member has replied to your question:

Hello TAUFIQ,

We have restored your backpack as a one time exception due to a hijacker committing fraudulent trades.

We have provided account security recommendations, as well as information about Steam Guard and Steam's Trading Policy to avoid any future security issues.

We will investigate this user and take appropriate action upon the hijacker, but we are unable to make changes to your backpack.

Please note that you will not receive a notification about any action taken as a result of this report.

For complete information about our Steam Trading Policy please visit the following link:

Title: Steam Trading Policy
Link: http://support.steampowered.com/kb_article...=9958-MJDG-3003

wow. thank you steam. for restore back my item.

defuq. insaflah.



yes. already have a dupe account but, boring because no mood to play without a good set.