story telling time

6/9 sent my HTC ONE to repair through Senheng

17/9 email to Senheng and HTC asked my phone's status
Senheng said manufacture just receive my phone on 17/9
HTC said didnt receive my phone
Solution : F Senheng and request an explanation

18/9
Senheng said phone was with SiS
HTC said didnt receive
Solution : F Senheng again and request for refund

19/9
Senheng said phone with SiS
HTC said didnt receive
Solution : ask Senheng's management to deal with me and F them kuat kuat because took so many working days still didnt manage to send my phone to HTC SC

i phoned HTC once again and they said phone no with them
after a while, receive phone call from Senheng Manager and he said phone is ready collect tomorrow, and he said every time i checked with HTC just provide my IMEI#, so HTC cant check it, have to give them Serial#. But, everytime i check with HTC, HTC request my IMEI# but not Serial#, how weird.

So, Senheng's Manager said my phone will send to me next week due to weekends. After the call, i phoned HTC once again and they just request my phone#, didnt request my name and IMEI#, and HTC told me my phone is ready for collect tomorrow, how's weird? because everytime i phone to HTC, they will ask my name, phone# and IMEI#.

Now, waiting for my phone, and if my phone's problem (red spot in the middle when in low light condition) still exist or turn to worse, will file all things to Consumer Association and e Tribunal.

it is because Senheng can buy with installment, first and last from Senheng
and this is new bought set on 26/8 found the problem on the first day using it, before sent to repair, also deal with them before and request an one to one exchange, but the set they provided having purple tint issue so i didnt take it

next time i'll buy phone below RM700 after this "unique" experience LOL
if this phone still having problem or even some minor problem, will ask them to send to repair again and find Consumer Association to assist me(contact with CA before)

Hey just wanna check with u is this normal with my camera ? Just realise that the light is sorta like x shape during taking photos

My bad experience with the htc service so far
conclusion , from the beginning (courier picking ) until now (claimed that my phone is doen with the repair , prepare to send back )
- even my phone is come back with perfect condition (which i shouldn't expect so =.= ) , i won't change my rate regarding service quality , attitude and behaviour of htc .
1. on 12/8/13 , called the customer care to assign courier to come and collect my phone , according to them , the courier is able to come to my doorstep to collect my phone. they claimed that 2 days later , the courier should come.
2. after a long wait , on 19/8/13 , the courier contacted me and he said he won't be able to come to my place , he asked me to go to the town and meet him up ! (my place is merely around 15 min from the town ! ). Fine , i told him to be punctual and come at 12pm , he said he is at home and only able to come out at 1pm ! I told him to be punctual because i got work to do , i need to go back to office on time and he was late for 30 min !
3. i was expecting some formal procedure and paperwork should be done upon collection(to prove the phone is collected by courier and my phone was functioning ). The courier only prepare 1 plastic bag to carry my phone. according to the courier , there is no such procedure to guarantee the safety of my phone .
4. according to the courier , my phone should be send to kl after 2 days , and according to the customer care line A , my phone has reached the service centre at thursday , and they started to accessing my phone.
5. On 29/8/13 , i called the customer care line , according to customer care line B , my phone just arrived yesterday and now waiting for assessment . then i said wth ? my phone just arrived yesterday ? it should be arrived last thursday ! the customer care line only able to quote the " according to the system data , your phone really arrived yesterday . "
6. on 2/9/13 , according to the htc customer care line C (another guy ), he said the repairing work is done , should be able to finish next week . When i asked what is the diagnosis made by the technician , he said no data or feedback sent from the service center.
7.  On 9/9/13 , i called the htc customer care line again , the customer care line B back in action , she said according to the system , my phone still under assessment . Then i was very pissed off and asked , what kind of service is this ? using time machine to change my phone from under repair to under assessment ?
Me : is that really difficult to get the info from the service center ?
Care Line : We only take the feedback from the customer and the feedback will be sent to customer service center via my supervisor . There is no phone number for the service center at the berjaya time sq and kelana jaya. We communicate with them using email ?
Me : oh , such a great system , so basically service center and customer care line are 2 different body which work in isolated manner ?
Customer care : yes
Me : so basically whatever bullsh!t done by the service center , u all have to get scolded all the time
Customer Care : Yes
Me : fine . i got nothing to say .
8. after the long wait , finally got the call from htc ,
customer care : Hi mr ng , We are here to tell you your htc sensation is done with the repair
me : what the fxxk ? go home you are drunk ! i sent my htc one to repair , how come become htc sensation ?
Customer care : we will check again
After that , i called the customer careline again . My device is htc one. I complaint about the lousy service from the beginning and from the core. I warned them that i will ledge a police report if my phone bumper case (i sent the phone with case attached due to safety  ) or the phone turns out to be htc sensation . the customer said i can do whatever i want .
the attitude really horrible , they made so much joke for the service , how i supposed to not to worry about my phone !
Conclusion : customer service is really horrible .. piece of sh1t .

I'll be the next to jump ship. This will be my last HTC phone ever. They're banned from my family forever.

what color do u own now ?
Is that Red color release later and that don't have camera issue? hmm...

cannot find in play store 

t thought they hold for the release on android and apple due to bug issue

so anyone it is true? any red user please get in

Red user here.

My unit, no camera issues. Dark part is perfectly black. No tint.
No build quality issues. Everything is seamless.
No wifi issues.
No speaker issues eg. popping crackling sound.
No problem with sensors eg. proximity gps etc

No problem whatsoever.. so far

if you return within 14 days of your purchase with a slight cosmetic defect, they surely do 1 to 1 exchange? or whine abt repairing it? I think should do 1 to 1 exchange right? OR depends on the issue you got with ur phone. But off course issue means something which is not normal which is why you RMA it anyway lol.

Anyone with some input on this?

i said them already I want a replacement new phone! thru emails and thru phone calls too.

Me too, was decided to sell it off because of the purple tint, but now wait the 4.3 and we'll see
Get so addicted with blinkfeed, i read more article ever since. No more flipboard, pulse, google current, though i wish they can let us customise the sources of feed.
Is there any custom rom with that tweak?

Impressed with Sony xperia z1 recently, i visited their xda forum, seems that they're having lil bit of problem with the handset too.

ya, i addicted to flipboard last time but now, blinkfeed   

So i called the service center. My replacement new set is already here. HTC one red. Lets hope thr is no issue with the new set as well. -fingers crossed-
Will let you guys know.

just got the silver htc one

bought the double dip casing to go with it.totally amazing!

Oh I see. Can the HTC logo work as a home button like I phone and samsung or only a menu button?

I wonder why didn't HTC themselves with new OS updates actually try to make the HTC logo as a home or some other button :S... hmm

I sold my HTC one and using Xperia Z1 now. No regret

haha both are premium to me one glass one aluminium

QX100 is the king! But still no official price from Sony. Shashinki is selling hike up price at RM2.1k+

Oh god, i use my htc one without case for a few days and beats logo are fading, damm!