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 {Official HTC One And The Only One Thread V8}, HTC Zoe/Blink Feed/Boom Sound/Sense 5

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KVLWL
post Oct 20 2013, 02:05 PM

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QUOTE(owentan328 @ Oct 20 2013, 11:27 AM)
this is not HTC faults... its the camera module manufacturers fault...

HTC is the first to use ultrapixel on a smart phone... in which it excels in night photography ...
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It is HTC fault, HTC is the one to choose manufacturers...once they fail to deliver good quality product, HTC is responsible for it as consumer pay money to HTC only. We not direct pay to the manufacturer.
KVLWL
post Oct 20 2013, 02:09 PM

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QUOTE(owentan328 @ Oct 20 2013, 11:31 AM)
this thread has become the complaining center for the htc one ...  ISSSHHHH
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ah.... or we try think positive, we just sharing what problem we have and try to solve it....
don't say complaint la...complaint is direct call in to talk to them ...here we just sharing our feel, problem and seek for other idea for HTC one.
KVLWL
post Oct 20 2013, 03:25 PM

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QUOTE(owentan328 @ Oct 20 2013, 02:41 PM)
Look at it this way... If the product from the camera manufacture isn't ready for deployment..  Why the hell they release to consumers?  Or in this case HTC .  HTC themself also didn't know the problem until it exist when some users complaint about it..
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Quality control is HTC responsibility or consumer responsibility? Since HTC release the phone just find got problem, it still their mistake. HTC is the one who choose manufacturer for camera module.

Besides, when a lot consumer face such problem, HTC did not give any proper apologize to customer and call back for service like other company do.
KVLWL
post Oct 20 2013, 10:17 PM

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QUOTE(owentan328 @ Oct 20 2013, 03:53 PM)
quality control ?  only HTC ??  then the camera module manufacturer no need to take responsibility la ?

is like you did something wrong ... and then push all the responsibility to someone else?

HTC has taken responsibility to replace all defective cameras... you are lucky to get the replacement... if htc were to not take any responsibility... you wont even get your replacement

about the customer service... i have talked about it before...

it is not HTC taiwan's fault... IT IS HTC MALAYSIA fault....  other countries HTC is so friendly and helpful.... the officer is the one that take all your enquiries...

if you get a good officer to help you ... then thats fine ... if you get those kurang ajar type officer... then you memang very unlucky...
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customer buy from HTC, so by law is HTC responsible to customer. as a customer I no need care who the camera part manufacturer.

that is simple and clear, relationship between buyer and seller. when go to tribunal of consumer claim already learn that.
KVLWL
post Oct 20 2013, 10:21 PM

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QUOTE(bennedict82 @ Oct 20 2013, 04:39 PM)
agreed. And give a bullshit talk about "update 4.3 about will fix the problem" ... "do not use the phone in hot condition"

'knock' 'knock' to HTC ... Hello! Here is Malaysia, do they think is Iceland?
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rclxms.gif rclxms.gif rclxms.gif

Malaysia is always hot hot hot ....I like what u mention, nice!!!
KVLWL
post Oct 20 2013, 10:29 PM

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QUOTE(victorian @ Oct 20 2013, 06:57 PM)
You guys didn't send your device straight to BTS?  All use courier?  I still remember last time I dropped my HTC ONE X,  the touch screen malfunctioned but the screen did not show any sign of Crack (lucky me).  Brought my device to HTC Centre and they told me I can collect my phone in 1 week time.  So the next Friday I went to TS again to collect my phone and they told me the part haven't arrived yet,  and told me to wait another 1 week.  After dunno how many weeks I received a message from them asking me to collect the phone from them. I was expecting my old phone back but they gave me a new one.  I'm not complaining or anything but if you are not fixing the phone at the first place,  why didn't you just give the replacement phone lol.  Funny ppl
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U got ask them why change to new set? Maybe they cannot get the part so no choice and do another set replacement?
KVLWL
post Oct 21 2013, 11:47 PM

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QUOTE(zixian96 @ Oct 21 2013, 11:00 AM)
Hi, my HTC One is consuming 1% battery every 2min when I surf the web with my phone at 30% brightness, it seems abnormal right??
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Try do factory reset... If still same then can sent for service..... But preparedfor miss it few weeks
KVLWL
post Oct 23 2013, 04:20 PM

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today receive a box, "I'm back".
after waiting for three weeks, satisfy that camera issue settle.
Nice rclxms.gif
KVLWL
post Oct 23 2013, 04:23 PM

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QUOTE(bennedict82 @ Oct 22 2013, 06:00 PM)
Few days? Can be few weeks or months. Prepare for that.
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3 weeks icon_question.gif
KVLWL
post Oct 23 2013, 04:28 PM

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QUOTE(vteck @ Oct 22 2013, 09:23 PM)
The first phone that get me shock was HTC Diamond, I'm still keep in my drawer, and the next was HTC New One.

Sincere to say that, if keep complaint the camera issue, why don't just drop by the SC and send the phone for repair? Believe me, My camera was fixed now and I'm satisfy with it.
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totally argeed.
after waiting a long times, today a box written "i'm back"

heart touch....

but now take an hour to restore and update all apps.....
KVLWL
post Oct 23 2013, 07:50 PM

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QUOTE(bennedict82 @ Oct 23 2013, 06:38 PM)
So happy. Your sent to kelana jaya? When is the date you sent to them?
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This is second attempt...

first time is on 03sep, UPS come collect from me and I get back on 27 Sep 2013 but the camera have red dot, so send again on 26 sep and today get back....

I think they send to kelana jaya . and with this experience, camera purple tinted almost confirm is hardware defect....

now I still restore my phone, and did try on the camera, put it on table, for few minutes still black screen...

rclxms.gif rclxms.gif rclxms.gif rclxms.gif rclxms.gif rclxms.gif
KVLWL
post Oct 25 2013, 01:04 AM

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QUOTE(mytaffeta @ Oct 25 2013, 01:02 AM)
http://forum.xda-developers.com/showpost.p...&postcount=2355

mine is 1- st vd6869(1.0) cinesensor 2013-05-09 but still having the purplish.. compared with my friend's One (rooted and on 4.3) he 3x worst than me..
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Sent to repair. Once u get it back then u got perfect phone
KVLWL
post Oct 25 2013, 08:30 AM

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QUOTE(mytaffeta @ Oct 25 2013, 01:06 AM)
yours sent and perfectly repaired? still monitor and waiting, 3-4 weeks quite too long for me.. tongue.gif
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Yes...perfect now....still love it althought when waiting it repair back period will angry for the customer service.... mad.gif mad.gif

But now it back is rclxms.gif rclxms.gif rclxms.gif

Play game, heat it then put on table, screen still black.....

drool.gif drool.gif drool.gif
KVLWL
post Oct 25 2013, 08:34 AM

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QUOTE(DunkyKung @ Oct 25 2013, 08:16 AM)
guys, ive sent mine to sc, they will upgrade the android version as part of repair??
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No.....unless yr main board change.....
KVLWL
post Oct 28 2013, 01:25 AM

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QUOTE(bennedict82 @ Oct 27 2013, 11:10 PM)
Right. Could be mainboard problem too. My friend get her Note2 main board replaced in order to fix the charging problem.
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If use USB cable connect to notebook or pc, will yr notebook/pc detect HTC one? If no mean something wrong...may need go for service...
KVLWL
post Oct 28 2013, 10:31 AM

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HTC send back phone for first time service and I found got this problem. so send to repair again and take back last week....7 weeks I no htc one to use


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Attached Image Attached Image
KVLWL
post Oct 28 2013, 10:34 AM

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yesterday a brother here ask me to check is there any pink dot...and I sudden find their is some very very small white dot on my screen...even not use camera module....sigh...but family member tell me too small dot...ask me don care it.

u can see attach file, near phone icon there...left hand side, two very small white dot....not sure is the bad pixel or not


Attached thumbnail(s)
Attached Image
KVLWL
post Oct 28 2013, 08:29 PM

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QUOTE(QuickFire @ Oct 28 2013, 08:06 PM)
That bad huh? Isn't the HTC One one of the best smartphones around? Should I reconsider getting it and get something else instead...?
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now new batch all no problem, is perfect phone already
KVLWL
post Oct 28 2013, 08:35 PM

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QUOTE(owentan328 @ Oct 28 2013, 08:09 PM)
dont think

just buy the htc one... 

if you get other then htc one...

i bet you will regret it
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Ya, after repair, I still love it rclxms.gif rclxms.gif rclxms.gif
KVLWL
post Oct 28 2013, 11:49 PM

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QUOTE(QuickFire @ Oct 28 2013, 09:30 PM)
It looks like a fabulous phone. But one thing (apart from the camera) is that the processor is second tier now compared to the snapdragon 800 found on the Xperia Z1. I tried both- the One is smooth, but in google maps you can feel a slight lag. In the Z1 it's flawlessly smooth, like iPhone territory smooth.

All that being said I think I still prefer the One.

I asked directd, they don't do 1 for 1 exchanges. Do you know anyone who does?
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If yr phone have problem, within 14 days after bought they will do one for one exchange

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