Phone(SMS / Whatsapp): +6016 9396 536 [Primary]
WeChat:wentenong
Email : we.n.t.en@hotmail.com
Skype: wenten ong
Payment Information:

×0% Service Charge
×NO Hidden fee
×Repack service on request 【Please refer to T.C.】
×100% Privacy
×Consultation thru Email / Skype / WhatsApp / Wechat
×Offer competitive rate
×Focus on new & returning customer
×Provide fast respond
×Before and after sales service
×Extra amount will be refund within 24 hour [on request]

Warning:DO NOT SIGN on damage parcel which have or You think been open BEFORE
i. Write down the condition of the parcel
ii. Ask the courier staff to sign on the slip indicate the parcel have damage mark with HIS/HER name + IC or other relevant information
Warning: DO NOT OPEN the parcel before you follow the procedure
i. Take picture of the parcel (Bag/Box) in 3 different angel or more.
ii. Take a picture of the shipping bill/slip.
iii. Weight the parcel using weighing scale and take a picture of whole parcel + the total weight display by the weighing scale.
23.Please FOLLOW Procedure BEFORE OPEN UP parcel, else item go missing can't track & not our responsible.
24. After parcel had been open and only follow the procedure will not be entertain.

Sample of photo required by insurance company.
[Please make sure the photo and information are readable!]
Critical Bill information:
1) Tracking number
2) Receiver Name + Address + Phone number
3) Parcel Total weight

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Friendly Reminder

1.We will handle problem professionally, but we do not guarantee the response of the seller.
2.We held no responsible on Seller Error:
×Quality of goods.
×Quantity of goods.
×Different of goods.
×Description of goods
3.We held no responsible on
×Loss or damage of goods during transportation
×Delayed of shipment due to unforeseen circumstances
×Parcel hold by customs
×Parcel confiscated by customs
×Item confiscated by customs
×Item misplace by customs
4.We do not accept following request of replacement or refund
×Shipment delays
×Subjective factor on apparel
×Loss or damage of goods during transportation
×Parcel hold by customs
×Parcel confiscated by customs
5.FOR Repacking Service, we are not responsible for
×Loss of goods
×Due to hard to trace problem are from seller / warehouse staff
6.Price stated is not include TAX and DUTY FEE.
7.Extra Service charge range from RM1~RM5 charge on purchase below RM100 (include shipping cost) base on 1 address.
8.Order or Deliver will be process between 48 hour after received payment.
9.Item will be deliver to courier company after received FULL payment.
10.Last minute blackout is not allowed.
11.Out of stock may not be informed on immediately.
12.Order cancelled by buyer is not refundable
13.All goods sold are not returnable or exchangeable
14.We reserve the rights to cancel the order and full amount will be refunded.
15.We reserve the rights to cancel any current promotion without notice.
16.Volume weight will apply if its heavier, formula is (W x Lx H)cm / 6000 = kg.
17.Please inform us if you do not wan repack service, else we can repack or not repack your goods depend on situation
18.Please check doc for outstanding payment, Delay of clearing outstanding payment will result in delay of delivery of your parcel
19.Adding product after confirm have extra charge of handling fee RM 5 for:
*Reprint Invoice
*Re-allocate Space
20.Due to seller error and receive wrong goods have extra charge of handling fee RM 5 for:
*If wan to claim back partial fund from seller or
*Leave negative comment
*Handling fee need to paid first and its not refundable.
21.Procedure when receiving parcel
Warning:DO NOT SIGN on damage parcel which have or You think been open BEFORE
i. Write down the condition of the parcel
ii. Ask the courier staff to sign on the slip indicate the parcel have damage mark with HIS/HER name + IC or other relevant information
Warning: DO NOT OPEN the parcel before you follow the procedure
i. Take picture of the parcel (Bag/Box) in 3 different angel or more.
ii. Take a picture of the shipping bill/slip.
iii. Weight the parcel using weighing scale and take a picture of whole parcel + the total weight display by the weighing scale.
23.Please FOLLOW Procedure BEFORE OPEN UP parcel, else item go missing can't track & not our responsible.
24. After parcel had been open and only follow the procedure will not be entertain.

25. For parcel value above RMB 600, Please buy insurance which 2~3% of total goods cost. If not insure, maximum compensation is RMB 600 ONLY.

26. To speed up the process SOMETIME we will send out the parcel even there are OUTSTANDING.

27. Fail to clear OUTSTANDING[MAX 2 day] after parcel had send out after few notification [sms/pm/email] and receive no response.
a) Parcel will be redirect to our address.
b) Extra postage fee will be charges to send your parcel to your address.
c) No appeal will be entertain.
28.Once you have made order or payment, it means that you have agreed with the term and conditions.

Still unable to find your answer ? Please email us, we will reply you ASAP, Thanks!

How is the Calculation / Fees work?
1.Cost of the Product [RMB]

2.Local Postage [RMB]
PS:Please select 广东广州
Fees for seller to send the parcel to warehouse [China]

3.International postage [RMB]
Fees for Forwarder to send the parcel to your House[Malaysia,Singapore,etc]

4.Exchange rate
Convert Malaysian Ringgit [RM/MYR] to Chinese Yuan [RMB/CNY]

For example
[attachmentid=3598147]
Product
(RMB 280 [Cost of the Product] + RMB 8 [Local Postage] + RMB 20 [International postage] ) / 1.85 [Exchange rate]

Thus the total costs is RM166.49

How to Make payment?
[attachmentid=3598153]
Please fill in the description with your customer ID & recipient email.
Fail to do so many result in delay of your order, please take note.

What are prohibited goods?
[attachmentid=3598150]

Can I cancel the order after payment had been made?
Yes, But before we purchase the goods at Taobao.

Can I add more item after / before payment?
Yes you can, but before parcel had been pack.

How long it will take for the good to reach my doorstep?
【On normal circumstances】 8~15 days 【Included local postage, warehouse packing, international shipping 】

When can I get the tracking number?
Please refer to the online doc, it will be updated once the item had been send out.

What I need to do if my goods had been suspended by custom?
Do not panic , Courier company will call you and inform you how much is your tax。
After clear tax, courier company will deliver your good.
Do contact us if you need help.

How I able to get a New form? - NEW / EXISTING Customer
New Customer
To ensure other Customer privacy, We will Give out each individual Form for each customer.
Please Request the form thus Email / PM / SMS, We will send you a unique link.
We are sorry for any inconvenience, Feedback & Suggestion are welcomed

Existing Customer
[attachmentid=3598156]
On the bottom left corner, Click on Duplicate, A new form will appear as “Copy of 1”.