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TM HyppTV, Primetime. Anytime. Everytime
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suri
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 Apr 23 2018, 09:28 AM
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Getting Started
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I'm on Unifi Lite 30Mbps. Previously on 10Mbps, so only have HyppTV Everywhere. When I upgraded to 30Mbps, I requested for a STB.
But the HyppTV on STB, the images will stutter/freeze every few seconds. The audio is okay, just the image is lagging.
Mine is using the Huawei white STB, and router is Netis, provided by TM. Changed to Asus RT-AC68U, using the Netis as bridge modem, still the same.
Anybody knows what can be done, or is it typical of Unifi Lite, as it's using the phone line, not fiber optic cable?
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suri
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Apr 23 2018, 10:55 AM
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Getting Started
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QUOTE(MGM @ Apr 23 2018, 09:33 AM) 30Mbps is UnifiAdvance. During the upgrade did the technician tested the UnifiTV? IIANM u have to use LANport#4 on the router for UnifiTV. Yes I used LAN cable into port 4 of the router. During STB install, they did test the HyppTV and the Internet speed, all okay. The HyppTV is okay, just that the image would stutter almost every few seconds. |
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suri
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Apr 23 2018, 12:50 PM
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Getting Started
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QUOTE(AV_2018 @ Apr 23 2018, 11:27 AM) Unifi 30Mbps is Unifi Advanced not Lite and it should be using fibre. Are you on landed or high-rise? If high-rise like apartment then that may explain why it's not using fibre. High-rise apartment. |
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suri
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Apr 23 2018, 12:52 PM
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Getting Started
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QUOTE(hiha123 @ Apr 23 2018, 11:36 AM) Call them change the new port to you,same last time case with me,after from 10Mb to 30Mb hypptv got problem ,and PPPOE always change ip auto disconnect Are you on fiber optic or phone line? Will try to log another report on this. Already have one report on HyppTV stuttering, but they keep silent. Will make another report today, and ask them to send a technician to my place. |
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suri
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Apr 23 2018, 12:53 PM
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Getting Started
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QUOTE(AVFAN @ Apr 23 2018, 11:05 AM) that is NOT ok. the video should not stutter like that. Yes, I got headache watching TV like this. Even TV1, TV2 etc also got stuttering.  |
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suri
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Apr 26 2018, 03:05 PM
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Getting Started
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QUOTE(marcus_bread @ Apr 26 2018, 01:37 PM) hi all sifu. my hometown is using unifi lite (copper line) thus it don come with the hypp tv box and only can assess to hypp tv through the mobile APP. so i see the monthly bill is RM99 broadband + RM30 HyppTV Jumbo Lite + RM20 call plan. May i know whether i can request TM to take out the RM30 HyppTV Jumbo Lite, as my family don watch the Hypp TV at all... or it is a package thing where is cant exclude the Hypp Tv Jumba pack? thx... That one cannot be removed. I asked before at TM Point. Mine previously was Unifi Lite 10Mbps with HyppTV Everywhere, no STB. What I did was at that time, there's a promotion of RM139 for 30Mbps with STB, but it's only applicable for new installation. I went to TM Point, make a public complaint (fill a form), stating on why I need that package. I wrote that I need that STB because I don't have Astro etc. After a week, they agreed to upgrade my plan to 30Mbps, adding the STB, retained my HyppTV Everywhere, and giving me Aneka Pack and Jumbo Pack. All for RM139 per month  |
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suri
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Apr 30 2018, 10:09 AM
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Getting Started
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QUOTE(MGM @ Apr 27 2018, 02:25 PM) Congrats that would be one of the best plan. Can show your bill? Will do next month. This month's bill is a bit messy, as it shows all the +/- of the old/new stuffs. But basically in the bill that I can see: UniFi Advance - RM169, -RM120 = RM49 Aneka Pack - RM30 Jumbo Pack - RM60 |
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suri
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Jun 23 2018, 12:25 PM
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Getting Started
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QUOTE(neato4u @ Jun 23 2018, 12:10 PM) Anyone have issues with unifi tv? I can view channel list 100 but when i enter any of the channels it shows a satellite icon with X mark Same here. Around 12pm also. |
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