Hi all,
I just subscribe unifi with VIP5 pack. Internet speed is ok, but as for my Hypptv the moment i change the channel, it always pop up a message written request time out , error code901004 then the tv shown back to menu page without the tv program. i have to switch on and off the STB again then i can continue watching the same channel. after a while if i change channel the error pop up again.

TM technician came a few time and re configuration the setting again and even change the STB but the problem still persists.
Anyone can help out ?

Thank you in advance.

Hi all,
I just subscribe unifi with VIP5 pack. Internet speed is ok, but as for my Hypptv the moment i change the channel, it always pop up a message written request time out , error code901004 then the tv shown back to menu page without the tv program. i have to switch on and off the STB again then i can continue watching the same channel. after a while if i change channel the error pop up again.

TM technician came a few time and re configuration the setting again and even change the STB but the problem still persists.
Anyone can help out ?

Thank you in advance.


This post has been edited by dragon711: Oct 2 2014, 07:41 PM

if technician came a few times, can't solve it, unlikely anyone here will know. is everything else working ok - ethernet, wifi?

Yes the rest is ok , the speed , ethernet and wifi no issue. only the hypptv , always pop us a message " request time out , errorcode 901004.
One good thing good about their customer service is , they always periodically call to check it out if the issue being resolve.