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 TM HyppTV, Primetime. Anytime. Everytime

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Enemy
post Jun 30 2016, 04:03 PM

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From time to time the channels get stuck and I usually have to restart modem,router & the box everytime to fix this - sometimes have to even do it 2-3 times. Is this happening to anyone else?
Enemy
post Jun 30 2016, 04:23 PM

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QUOTE(AVFAN @ Jun 30 2016, 04:16 PM)
no.

is all equipment tm/unifi stock?

when u have hypptv "stuck", is yr pc and other devices stuck too or ok?

if former, either the modem is kaput or yr incoming in the area is often unstable.

if latter, likely the hyppbox is kaput, need replacement.

if it persists, u should call unifi, ask them to diagnose over the phone with u.

if they determine equipment failure, they will come replace.

replacement - modem is foc for life, router is foc if under warranty period.
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Only HyppTV gets stuck. I've called them a few times before and they simply 'reset' my connection or something like that, which would then fix the problem but temporarily.

Good to know I can ask them to replace with new one, thanks.

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