This promotion extend to 31 Dec 2015

Would like to do a quick survey: How long do you think is an acceptably long time to wait for a telco to resolve a non-technical issue?

A week?

A month?

How about more than two months?

Because it's been over two months since I have reported my problem to U Mobile and they are still sending me the standardised, canned response: "Kindly be informed that we had notified the respective department with immediate effect as we are concerned towards (sic) this matter. Rest assures (sic), our team will update you on the result."

My problem in a nutshell: I subscribed to U Mobile's Broadband service for a while (about 6 months I think) then stopped; not because the service was bad, but I got an offer for a fibre package that I could not resist. My account was up to date in payments, and I amicably cancelled the service. This was 4 years ago.

Recently I was trying to sign up for an additional service on my current telco, and I got a rejection due to "amounts unpaid". After some research, it seems that my U Mobile account kept running after I had cancelled, and they said I owed them some 6 additional months of subscription.... RM403.60.

I then informed them that I had cancelled earlier and could prove it: I had cut my SIM on the last day of the service, so would definitely have had zero usage from then on.

This issue has now dragged on for over two months, and I have even filed with the Consumer Forum of Malaysia (CFM). The most ridiculous part is that they ask insane details of my cancellation, including:

- Exact Date and Time the termination request was made (compulsory):
- Description of the Sales person who assist with the request (compulsory): (Gender/Race/Age/Name)

This termination happened FOUR YEARS ago!!!

So now tell me how unreasonable I am to be upset about U Mobile's response (or lack thereof) to this issue.

how bout the coverage?? now using cialllcom rm38 3gb..i think want to swicth to this umi plan rm,28 3gb

How to check balance of the remaining data for the P70 plan?
Any method?

From their website stated SMS "USAGE" to 28118. Chargeable at RM0.05 each SMS. This is not right. Correct?

Im contemplating to switch to umobile camp but would like to hear user own feedback...how is the coverage data and network coverage is it good? at shah alam, klcc, KV?

previously change to maxis to celcom elite plan..now regret..data so much but speed like shieyt

Last time I use u50. No complain. But changed to u28 and now data slower. Or sometime h+ or 4g but no internet.

Umobile discriminate is it?

Recently Data gone wrong... Need to airplane mode to turn on back data to get data after idle for sometime...

Hi guys, is there any way that I can reactivate my expired number (prepaid) ? I forgot to top up it and now the account is no longer exists.

I want to use this number for notification purpose.

Thanks

Hello,

I am currently residing in Tawau, East Malaysia, but will be transferring to Klang by the end of the year, currently on Digi....not a heavy data user here.

What package would you recommend me, if I were in Klang, Selangor area, I will rely heavily on Waze, I am not familiar with the roads in Klang/KL. So I am guessing my data usage will increase by ALOT lol.How is U mobile coverage in Klang area?

Thinking of jumping to U mobile taking the RM70 plan, if I were to make the switch, I need my old existing number.

Since you will be new at Selangor, go to Giant at Klang, get your groceries until you accumulate 50 ringgit and buy a umobile simpack for 2.12 (gst inclusive) instead of the normal price 8.50. After that, reload 10 - 30 ringgit depending on how long you want to test drive umobile's network. That way, you can get to testdrive umobile's network and see whether it fits your bill with minimal charge. If it fits your bill then find CnY Garage to mnp your old number and subscribe p70 since u can get more discounts from him