Anyone who works in IBM now or previously?
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 May 12 2006, 03:00 PM, updated 20y ago
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#1
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Junior Member
44 posts Joined: Apr 2006 From: Selangor 
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Hello, I found a position as customer support specialist in IBM. As i know this position is more with administration? I really have no clue what this position about. Anyone who works in IBM at the moment or before? Can you give me some hints about this post and the working environment there? I will appreciate it. Thank you. :)
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May 13 2006, 12:28 AM
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#2
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Junior Member
44 posts Joined: Apr 2006 From: Selangor
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yes, do you have any ideas what is it? actually what is outsourcing?
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May 13 2006, 12:43 AM
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#3
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Junior Member
44 posts Joined: Apr 2006 From: Selangor
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i know what you mean? i just want to know what the post about. thats it. anyone can help here?
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May 13 2006, 05:54 PM
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#4
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Junior Member
44 posts Joined: Apr 2006 From: Selangor
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so it more with order processing rather than customer service?
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May 25 2006, 12:22 AM
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#5
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Junior Member
44 posts Joined: Apr 2006 From: Selangor
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QUOTE(bongo @ May 24 2006, 05:42 PM) Ok, my 2 cents of worth regarding this position. Its under a department called Customer Support Operations (CSO) and headed by a nice malay lady. It shouldn't be based in KLCC as KLCC is more like an accounting hub. Its in TTDI. thank you.Contractor? Yes, normally they would hire contractor to do the job. Meaning thru 3rd parties like Manpower, Adecco and etc. Job scope? Customer order fulfillment. Meaning once the sales ppl close the detail, you're supposed to key in the order, ensure it is complete, liase with your China counterpart on the supply and delivery and ensure it is on time. Career progress? There are many contractors converted to permanent and moved on to do other things in ibm, from sales to finance, admin to accounting and etc. There are also many who felt disappointed and leave. It depends what u wanna do actually...  |
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May 25 2006, 12:25 AM
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#6
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Junior Member
44 posts Joined: Apr 2006 From: Selangor
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QUOTE(bongo @ May 24 2006, 05:42 PM) Ok, my 2 cents of worth regarding this position. Its under a department called Customer Support Operations (CSO) and headed by a nice malay lady. It shouldn't be based in KLCC as KLCC is more like an accounting hub. Its in TTDI. have you been worked there before?Contractor? Yes, normally they would hire contractor to do the job. Meaning thru 3rd parties like Manpower, Adecco and etc. Job scope? Customer order fulfillment. Meaning once the sales ppl close the detail, you're supposed to key in the order, ensure it is complete, liase with your China counterpart on the supply and delivery and ensure it is on time. Career progress? There are many contractors converted to permanent and moved on to do other things in ibm, from sales to finance, admin to accounting and etc. There are also many who felt disappointed and leave. It depends what u wanna do actually... |
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Jun 6 2006, 11:49 PM
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#7
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Junior Member
44 posts Joined: Apr 2006 From: Selangor
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QUOTE(paint9 @ Jun 6 2006, 01:40 PM) There are 3 main roles of customer support specialist, which are contract admin order admin and backlog admin.some is base in klcc, some in TTDI.Differ roles hv differ tasks, depand on ur luck to fall in which categories. Normally u will hv to stay back late or work at weekend during month end. have you worked there before?you will work under agency such as man power, adecco, or kelly Services. Dun worry, the paid is reasonable. |
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Jun 8 2006, 12:17 AM
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#8
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Junior Member
44 posts Joined: Apr 2006 From: Selangor
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QUOTE(paint9 @ Jun 7 2006, 01:57 AM) Yes,i used to work at IBM last time may i ask why you left? no career advancement there or other reasons? Thank you.  |
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Jun 12 2006, 12:34 AM
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#9
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Junior Member
44 posts Joined: Apr 2006 From: Selangor
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QUOTE(paint9 @ Jun 8 2006, 05:21 PM) is due to personal reason, IBM is a big company with lots of opportunites, u may learn lots of things there. are you going to join IBM ? i dont know, honestly i really dont know what i want at the moment. any advice? |
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Jul 12 2006, 02:53 PM
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#10
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Junior Member
44 posts Joined: Apr 2006 From: Selangor
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any career advancement for customer support?
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Jul 23 2006, 11:44 PM
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#11
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Junior Member
44 posts Joined: Apr 2006 From: Selangor
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QUOTE(nightzstar @ Jul 12 2006, 05:41 PM) Any opening for Bach OF IT Communication and Network? i think is yes... |
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Aug 7 2006, 04:36 PM
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#12
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Junior Member
44 posts Joined: Apr 2006 From: Selangor
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[quote=Unbelievable,Aug 3 2006, 04:08 PM]
ibm are a top class company...only if u gots good results and powerful english u consider..any else u totally forgetted it! i speak the truths [/qu same to customer support specialist? i wonder why they keep hiring ppl in this field? anyone knows?  |
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Aug 9 2006, 12:16 AM
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#13
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Junior Member
44 posts Joined: Apr 2006 From: Selangor
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QUOTE(David83 @ Aug 8 2006, 08:48 AM) Oh ... got such comparison? customer support specialist here is not about call center, it more with ordering?   |
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