Hi all,

I need some opinions/advice regarding some outstanding bills issues.

What kind of legal action will Unifi take against the outstanding payment? Do they just blacklist you from applying Unifi in the future?

I feel like cheated because after I disconnected my Unifi 1 year later, there's debt collector keep calling me and asked me pay for outstanding of RM 800++ it is so ridiculous! 

Why would you ask someone to pay for outstanding bills after 1 year?

you didn't use it or you terminate it before the contract end ?

I have returned them all equipment in good condition, and of course I have my receipt with me that time. But now i don't have the receipt with me anymore coz I threw it after long time  ( I don't keep old bills receipts)

So does it mean I have done a proper termination?

So why on earth they still giving me bills for another couple of months after I terminate it? Seems like a pretty good way to cheat customers.

Dear Sir / Madam,

Four years ago, I had subscribed Unifi for my internet usage.  After using the service about 2 years, I had decided to terminate the internet.

This is due to I had to moved my house to new location that without Unifi access, already many time to inquiry for Unifi to be migrate to new location, but no service.

Hence, Unifi had to request me to Termination the Unifi Service. I had walk in Muzium Telekom Branch 5 time to terminate the Unifi that I subscribe. Kerana,mereka cakap sudah batalkan, tapi takda batal.

It was many years ago, I did return all the equipment & pay the RM500 penalty fee as stated in the T&C. This includes the outstanding monthly fee that I owed Telekom.

On that time, Telekom Malaysia do told me they had successful terminated the Unifi & zero outstanding payment. On that day, I was known that I had nothing to do with Unifi in the future.

Last week, 09 May 2013 I was been inform that, I need to pay RM500.95 due to I did not terminate the Unifi. I reply Telekom Customer Service that I did terminated the Unifi many years ago, and I got nothing to do with Unifi.

They ask me to provide Telekom the Termination Latter & Form that I Terminated many years ago. I replay Telekom that, the termination already more than 2 to 3 years. Who will keep the termination letter or form for so many years.

They reply that, I must go Telekom Malaysia to settle the outstanding payment again, plus make a termination plus penalties again. They are threatening me that they will make Makahmah on me due to owe them RM500.95 which is nothing to do with me. Plus the incident had been settled many years ago.  (Which I busy on work & why I must pay for double penalties)

I had tried to contact Telekom Malaysia to explain the situation, but Telekom Customer Service cannot accept the truth due to their technical error.

Every day, I get hassle calls from Telekom to scold me for paying money. They are making my life miserable and they are ruing my life.

I very hope that Sir or Madam can help me resolve the conflict between Telekom & me.

"Unifi Account Number: 100-1150-xxx"


Thank you,


Best Regards,
OWC

Complaint No: 0988/05/13

Date: 20 June 2013

Dear Sir/Madam,

COMPLAINT ON COMMUNICATIONS SERVICE
[POOR SERVICE] - DEBT COLLECTOR (3RD PARTY)

We refer to the above matter.

We have been notified that your service provider has provide response/resolution to address the issue raised in your complaint no. 0988/05/13  .



Please do not hesitate to email us at aduanskmm@cmc.gov.my or contact our complaint hotline at 1800 888 030 (Mon-Fri 8.30am to 5.30pm) should you have any further queries or you wish to pursue this complaint further within three (3) days from this notification.



Otherwise, we consider that this complaint has been resolved.

Thank you.

Suhaida Mat Nor
CONSUMER COMPLAINTS BUREAU                                                        
Malaysian Communications and Multimedia Commission

hi purple queen// does it work?

SO HOW?

coz unifi keep chasing me for rm1300

actually i had termination.. penalty rm500 ok.. i pay.. but y extra rm800++ i had clear my bill when terminate