how is L920? hadrware failure? :/
Wow totally cannot focus. I think it is like my friend phone previously and he send to change 1 to 1 at kelana jaya.
I guess it is hardware (probably lens or sensor) failure.
If it is software failure probably you can factory reset. Or else, really need send to warranty.

ya he got it within 3 working days if not mistaken

Sigh.. 2 weeks old. Didn't expect it to wreck so easily (compared to my S3)

[attachmentid=3502173]

no idea. din ask LOL

It was in my handbag, and then my friend returned my charger to me so I mindlessly put it in the bag as well.

I may have leaned on the bag creating that pressure point crack..but other than that didn't do anything major (like sitting on it or stepping on it).. It was only in that bag for an hour or less.

I have treated my S3 much rougher tho, putting it in my laptop bag with my laptop chargers and stuff. It was a lot sturdier even tho it was plasticky :/

how long have u waited?mine they told me 3 - 4 days hopefully is real

Haha sigh will send it for repair. $$$$

Hi One users, would like to know if you can use the Beats software with the BoomSound ? Thanks and sorry for noob question.

Called them and they estimated it to be 450.

A lot cheaper than the 800 that I expected.

Any suggestions for a good case to prevent this from happening again? I've been using the Nilkin back case only.. Sigh. Also noticed scratches on the rims of the phone.. Maybe I should get the Skinomi full body protector..

Remember to update us ya bro

Since I saw so many people sending in their H1 to Service Center for 1 to 1 exchange, Let me share my experience.

Sent in on May 28th if not mistaken. The staff WILL DEFINITELY told you your phone will be ready in around 3 days.

Then, one week passed. Called them and they told me my phone status is still PENDING, no UPDATES from the service center.

p/s the hotline you called is HTC cust. care.. not the service center.  So, if you want to speed up your process, all they can do is just e-mail the service center. In other words, i think it is useless. UNLESS, you are able to reach the higher level management like @Kurogane does.

The Cust. Care staff will give you all sort of answers to you. Ie: Sir, your phone is waiting to be shipped from Taiwan Sir. Sir, usually one-to-one exchange takes 2 WEEKS sir. Sir, we have to confirm whether your phone is eligible for one-to-one exchange..... WTF?

2 weeks passed.. I can't tolerate anymore. Went all the way to Kelana Jaya from Bangsar. And the Service Center said my phone is at Kastam.. It was a relief.. BUT, i am still unable to get it.. I DON'T KNOW WHY it takes 1 week to take the parcel from Kastam to HTC.

LAST, I receive my phone after ""3 WEEKS"""

So guys, don't expect you will receive in 3 days, 1 week, etc.

But, one thing is, your phone is manufactured right after u send for one-to-one exchange, which is very efficient. Mine and Kurogane phone is manufactured 3 days after sent in to htc.

Good luck!

I waited for 4 days edi. Using my ip5 now as my main phone

u send to which service center ya bro?

Ya..they manufactured a new one for me 3 days after I sent in my faulty H1.
Made in Taiwan bro.

There is a specific website to check manufacture date, but i ve forgotten. Check @Kurogane post. He posted the link before

Same lo. the bro there told me if less than 2 weeks they will give one to one replacement on the spot

Holy shit. Now that's scary. How to tell if it's manufactured three days or two days? Just called the call centre, they couldn't tell me anything as of today yet. Said they'll call me once there's any updates lol...

Calm down bro...   Did you manage to get their contact number? I feel that it's better to have both careline & sc numbers. Easier to keep track lol.

So yeah after 7 days, I got a phone call from HTC Careline. Now they're saying it takes 14 WORKING days for their engineers to assess the defect and verify if it's entitled for 1-1 exchange. ETA 7th July for them to decide, 8-9th July it should be ready. Oh Lord.