sharing my htc service experience, i sent my device for 1 to 1 exchange on 18 june, today call htc and they say is ready to collect, so i go to collect, when the device come, is the old device i sent, and they told me the things is fix. so i check, the things is still there, so i show it to them, and then they then say ok.. can change, but we no keep brightstar stock, need wait 1 week, and this time around they also take my box back... i waited 2 weeks and 2 days, now need to wait 1 more weeks. htc service really... zzzz

me today = waited 3 weeks and 2 days... F HTC customer service centre