They do not have a store. If they had a warehouse in Malaysia, that would cut down on the shipping cost and more people will be buying from them.

Just to add on, Newegg Malaysia has added their own service charge 10% for all goods. Probably this service charge is used to pay shipment within Malaysia even though they say shipment within the country is waived. The service charge does not waived shipment cost from USA to MY. Also, they have now included Malaysia Custom Tax into their invoices without informing you. Seems like scaring away new customers and shooting themselves in the foot.

That's correct. I e-mailed to Newegg Official regarding Newegg Malaysia being a legitimate subsidiary to Newegg.com to support Asian countries but unfortunately they are not. However, they are middle man/agent to help users purchase items from Newegg and send to Malaysia. Their services price is so much lower compared to all the ones in Lowyat.net Services.

So, their so-called upgrading system is just a facade to cover up whats happening behind the scene, maybe official Newegg has sent them a warning letter to stop their business from using their name or so.

I really hope that they will be back soon, since I have many things to purchase from them

They could just change their business name to something like what other local company names (e.g. CyntrixTech/Heavyarm/Idealteach/etc) and move on with their business.

Thanks for the update. I just checked their facebook page again to see any news, but not much.
Seems there are some people who tried to RMA their RAM having some difficulty contacting them. Not good impression.
Hopefully, we could see some inexpensive and variety of stuff sold on their site.

Could not find much info on this website nor pictures of their office launch.