That's correct. I e-mailed to Newegg Official regarding Newegg Malaysia being a legitimate subsidiary to Newegg.com to support Asian countries but unfortunately they are not. However, they are middle man/agent to help users purchase items from Newegg and send to Malaysia. Their services price is so much lower compared to all the ones in Lowyat.net Services. 

So, their so-called upgrading system is just a facade to cover up whats happening behind the scene, maybe official Newegg has sent them a warning letter to stop their business from using their name or so.

I really hope that they will be back soon, since I have many things to purchase from them 

They could just change their business name to something like what other local company names (e.g. CyntrixTech/Heavyarm/Idealteach/etc) and move on with their business.