Jun 17 2013, 04:32 PM
QUOTE(ruby1288 @ Jun 17 2013, 03:48 PM)
Yes, you are right. In fact, every car has its own "sickness" that needs caution handling.
But I am just merely saying dugong is better.
But by how much is dependent on the user. Like I said previously, some ppl get car very minor issues.
Some ppl get same car but a lot of problems.
The SC rectify problem part, I think this one happens to many SC. I believe their aim is to delay until the 3 yrs period is over. Then, they only tell you the real issue or tell you this and that needs to be replaced already.
I have known ppl working in xxxx SC saying that usually they will just shut their mouth unless customer complains about here and there of their car got sound or problems. It's universal
The problem is SC staff and tech always keep mouth shut even they saw a problem like you said. For me it's not a good practice because customer pays for the service and as a Lead Tech is my duty to make sure the customer's car is at 100% when it leaves the SC. For me, if I spot something not right and faulty even customer didn't make noise I will inform the customer then get it fixed or write in a report for warranty claim. I remember the most I've filed in a day was 7 warranty claims, the Branch manager ask me why so many warranty claims I just said suppliers parts so low quality how not to have claim. But I am just merely saying dugong is better.
But by how much is dependent on the user. Like I said previously, some ppl get car very minor issues.
Some ppl get same car but a lot of problems.
The SC rectify problem part, I think this one happens to many SC. I believe their aim is to delay until the 3 yrs period is over. Then, they only tell you the real issue or tell you this and that needs to be replaced already.
I have known ppl working in xxxx SC saying that usually they will just shut their mouth unless customer complains about here and there of their car got sound or problems. It's universal
The most bitter part was when I was with this car brand, the aunty just got her car a Spec**a the driver's rear door jam. turns out the lock mechanism broke and cannot open the door. The techs that were handling the car manage to make the door open, I see they work also shake heard. They broke that poor ladies car inner panel and and a make dent at the inner wheel arch because they were using a freaking hammer to try and force the door open. I was a new guy then so I told the branch manager that need to file claim since the tech broke the inner panel and dent the inner wheel arch area. He just told me no, ask me to tell the aunty the damage was because of the jam door....that one I really can't do it. I end up telling the truth to the owner and got fired for that but If I know my boss was like that I would have not stayed long also.
Quote
Sadly, the real world could not appreciate a honest employee.
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