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 Unhappy with the s4 and the service

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kimonosabe
post May 27 2013, 12:15 PM

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Joined: Jan 2013
QUOTE(night3vil @ May 21 2013, 08:23 PM)
I just had my s4 for 2 weeks... the first day it hangs the second day it overheats... once it was so hot that i had to let it go... i went to the service centre and they actually opened it up and replaced the motherboard....

I am very unhappy with this... i only had the phone for 2 weeks and they actually had to open it up and change the whole motherboard???

Come on ... i bought the phone from a samsung shop ... had the phone for a mere 2 weeks, not even a month has reached.

Why am i unhappy?

1. The phone basically is a disappointment from day 1

2. When i went and request both in the service centre and the customer care service(call) for an exchange ... they said no... Samsung malaysia does not do 1 to 1 exchange..

3. I mean wth .... they opened my phone up and replaced the whole motherboard, why the hell can't they just give me a new phone and BESIDES its only been 2 weeks.... and WORSE its rm 2.2k

4. the service center guy told me that it is only if i send if for problems 2 or 3 times that they will forward it to the headquarters for a request of a new set replacement...

Seriously man what the hell... what the hell... now i'm having a refurbished set instead - -"
I urged buyers to reconsider getting the s4
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doh.gif



When I was at Harvey Norman, I was told they would do a one to one exchange if it was faulty the first 3 days!
Which shop / place did you get yours from?

 

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