QUOTE(7thsky @ Oct 9 2013, 01:50 PM)
bytheway, u guys who got fraud & reported, did the bank keep calling using 'unknown number'/'private number' after u reported the fraud?
No one called me after I called in to CS (immediately after I got 2 sms for online transactions) to report the 2 online fraud cases that were charged to my son's card. Got the dispute form by mail after few day and only submitted it after my statement was out. Only 1 out of the 2 fraud charges appeared in my statement.
QUOTE(whereis the love @ Oct 9 2013, 02:47 PM)
Juz want to share here,my gold card has been retained by atm machine in sg when i try to withdrawal money..i call cso immediately and they told me that they cant contact me for long time(i never gv them my sg number) due to fraud case..i was transferred line to collection department and they told me to send them an email regarding this cases and issuing a new card.. until now i send the email more than a week but still no news from them.. very disappointed with their service
Well, it was for your own good. And it's your fault for not providing MBB your contact number.
Long ago, HLB also barred my card because they cannot contact me after I used my card.
With SMS alert, all of us should make sure that all our card issuers have our latest contact number so that we will be informed whenever our card is being used.
QUOTE(cute_boboi @ Oct 9 2013, 02:54 PM)
I didn't get any SMS notifications.This FB and Karmaloop, automatic go through online ?
Bro, odd, you should have gotten the sms alert for online transaction. Better you call MBB CS now and set your SMS alert default value to RM1 and make sure their system got your latest mobile number.
I get sms alert from MBB whenever I use my cards overseas, i.e. Oz, US and SG.
This post has been edited by Gen-X: Oct 9 2013, 03:01 PM