Name of Company: Oikos Venture Sdn Bhd

We are an IT Services company located in PJ and is seeking interested candidate to join our client, a multinational IT vendor in PJ for the position advertised. Our clients ranging from MNC to local Enterprise companies where professionalism & quality in services is our key winning proposition.


Role: IT Helpdesk Analyst

· respond to requests for technical assistance in person, via phone, electronically

· diagnose and resolve technical hardware and software issues

· research questions using available information resources

· advise user on appropriate action

· follow standard help desk procedures

· log all help desk interactions

· administer help desk software

· redirect problems to appropriate resource

· identify and escalate situations requiring urgent attention

· track and route problems and requests and document resolutions

· prepare activity reports

· stay current with system information, changes and updates


Remuneration:

RM1500 - RM2500 per month

Mon-Fri, 8:30AM to 6:00PM (NO SHIFT)


Requirements:

-Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma or Professional Degree in Computer Science/Information Technology or equivalent.
-Preferably Junior Executives specializing in Technical & Helpdesk Support or equivalent. Job role in IT Support/Helpdesk or equivalent.
-Fresh graduates/Entry level applicants are encouraged to apply.
-Excellent attitude and a team player.
-Required language(s): Bahasa Malaysia, English & Mandarin
-Possess good communication skills
-Applicants should be Malaysian citizens or hold relevant residence status


Contact Person:

Chee 019-3196811

or email CV to: jobs@dwd.com.my


Shortlisted candidates will be contacted.




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