Dear TS. To give you quick answers:

a. There is nothing that u can do as the replacement period is only 6-mths. Some agencies give a 1-year replacement but u have to pay some additional fees.

U can ask for a discount if u want to go back to the same Agency for your new maid.

b. By right, the agency should take the maid away. It all boils down to fees right, you have to pay the Agency some fees to take your Maid away. Say RM200 to RM300 should cover it.

What is the reason that the Maid does not want to work for u any longer? Where is your Maid from?

Please help!